A global electronics brand thought its 50+ audited suppliers were “all clear.” Then workers spoke up. Labor Solutions’ WELL Survey uncovered hidden risks in 8+ countries: over one-third of sites had illegal recruitment fees, 73% of workers lacked rights awareness, and 25% flagged harassment concerns. Real-time dashboards turned feedback into rapid, targeted remediation.

New MIT-backed research shows that real worker voice drives measurable business performance — including up to 15% productivity gains, higher wages, lower turnover, and stronger operational outcomes. This article breaks down why integrating worker feedback into decision-making isn’t optional for HRDD and CSDDD compliance, and how brands can use worker-generated data as a strategic capability across sourcing, risk, and supplier performance.

As supply chain accountability rises worldwide, the WELL Survey helps companies move beyond compliance by turning worker voices into credible, comparable data. Through experience-based questions, standardized indicators, and actionable insights, it empowers businesses to strengthen worker wellbeing and meet global due diligence expectations.

For over a decade, Labor Solutions has built tools to amplify worker voice. Now we’re proud to launch The WELL Survey (Wellbeing, Engagement and Livelihoods Survey)—a smarter, more adaptable way to capture workers’ experiences across global supply chains. Co-created with leading brands, the WELL Survey delivers global benchmarks with local relevance, driving compliance, trust, and better workplaces. Because when workers thrive, workplaces thrive.

Labor Solutions proudly announces the promotion of Lordiclaire (Lordi) Suriawinata to Chief Operating Officer. For over a decade, Lordi has driven innovation and growth, leading WOVO from zero users to millions worldwide. Known as the “WOVO mama,” she is admired for her strategic vision, empathy, and leadership. As COO, she will oversee Product, Technology, Implementation, Operations, and eLearning, ensuring continued impact and sustainable growth.

adidas uses WOVO by Labor Solutions to engage 400,000+ workers across its supply chain. With trusted grievance tools and surveys, adidas strengthens due diligence, drives accountability, and improves workplace conditions—achieving a 99% grievance resolution rate and 76% satisfaction.

Addressing chemical safety in electronics industry: CEPN launched a new worker-centric training. As the eLearning development partner, Labor Solutions helped transform technical content into an engaging program. It features real scenarios & role-based learning. Flexible (in-person, webinar, digital) and multilingual. Piloted and now live, it empowers workers and improves safety.

Labor Solutions supports Puma’s Human Rights, Women’s Empowerment and Worker Engagement strategies in 6 countries, Vietnam, China, Cambodia,

Labor Line by Labor Solutions is a scalable, expert-managed grievance mechanism built to meet CSDDD requirements. It gives workers safe, 24/7 access to report issues anonymously across channels like WhatsApp and WeChat. With expert case handling, standardized protocols, and detailed reporting, Labor Line helps brands and suppliers strengthen accountability, ensure compliance, and build more ethical, resilient supply chains.

As Trump-era tariffs disrupt supply chains, brands must not pull back on worker and supplier engagement. Resilient supply chains weather economic storms better — and recover faster.

71k workers in 40 factories took digital trainings on rights and responsibilities as part HP's Human Rights strategy

Tools to reduce supply chain distrubutions and support workers in difficult times.

Legislation to enhance the sustainability of products but also to ensure ethical practices throughout global value chains.

Customizable, flexible + completely digital supplier self-assessments, with automated improvement plans based on results allowing for scale

Conducting worker surveys to understand migrant worker needs to improve engagement + safety in Thailand, Malaysia and Singapore

Adding eLearning modules to a Grievance Mechanism improves outcomes across Vietnam, Myanmar, Indonesia, and Cambodia.

Net Promoter Score (NPS) is a comparable metric that measures worker satisfaction and engagement. We always recommend asking workers.

WOVO eLearning addresses key industry challenges with a platform designed for supply chain workers, management and global company stakeholde

Read results of one client’s success implementing Labor Line, our third party grievance line. Designed to enhance reporting and resolution

LS has partnered with Decathlon and over 100 suppliers to deploy the worker engagement and wellbeing survey and improvement programs.