What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

Insights — HRDD, Worker Voice & Supply Chain Sustainability

Workers assembling electronics at factory workstations, illustrating Labor Solutions' worker-driven due diligence program across 45 manufacturing sites in six countries under the Grievance Mechanisms theme.

Grievance Integrity: From Mechanism Existence to Regulatory Evidence — Across 45 Sites

An electronics buyer deployed Labor Solutions' WELL Grievance Integrity program across 45 high-risk manufacturing sites in six countries, reaching more than 80,000 workers. Six months after WELL Action Plans were issued, 83% of sites completed their assigned actions and 72% advanced to the next maturity level — turning worker voice into ESRS S2 and CSDDD-ready regulatory evidence.

Grievance Mechanisms

Circular diagram of the WELL Cycle showing four connected steps — Listen (WELL Worker Survey), Diagnose (WELL Self-Diagnostic Tool), Improve (WELL Action Plan), and Educate (WELL Digital Learning) — with two factory workers at the center reviewing a tablet, on a light blue background.

The WELL Cycle: Four Steps. One Standard. Every Value Chain.

Worker-Driven Due Diligence doesn't start with a policy — it starts with asking workers directly. The WELL Cycle is how that happens: four connected steps that surface risk, diagnose root cause, drive site-owned action, and build capability, year after year. Six curated programs. One standard. Every value chain.

WELL

Labor Solutions joins OS Hub Spotlight as a founding partner to expand access to supply chain grievance mechanism data

Open Supply Hub has launched OS Hub Spotlight — a new offering connecting siloed datasets to production facility profiles. Labor Solutions joins as a founding partner, making WOVO Connect operational grievance mechanism data discoverable across OS Hub's open platform. For the first time, brands, suppliers, and civil society organisations can systematically map grievance mechanism coverage at the facility level — a critical step toward meeting CSDDD, LkSG, and UNGP due diligen

Grievance Management

What Is Worker Voice — and Why Audits Can't Replace It

Worker voice is a worker's ability to influence the conditions of their own working life. Not to be surveyed. Not to be consulted. Not to have a hotline to call. To influence outcomes. Most companies built their human rights due diligence around social compliance audits — by habit, not legal requirement. CSDDD, LkSG, and France's Duty of Vigilance Law require worker participation and access to remedy. The legislation was built around workers. The industry built its response

Human Rights Due Diligence

Two construction workers in high-visibility vests and hard hats meet with a corporate team in a boardroom, illustrating the business case for worker engagement with boards, procurement teams, and sustainability directors.

The Business Case for Worker Engagement: What Boards, Procurement Teams, and Sustainability Directors Need to Know

CSDDD, LkSG, and France's Duty of Vigilance Law do not require audits. They require worker engagement. Here is the regulatory, risk management, supplier ROI, and board-level evidence — and what to say to the people in your organization who are not yet convinced.

Human Rights Due Diligence

Worker-Driven Due Diligence Is Not a Project. It's a Practice.

CSDDD requires ongoing worker engagement — not a one-time survey. Here’s what the annual Worker-Driven Due Diligence cycle looks like in practice: four stages, run in sequence, every year, because human rights is a practice, not a project.

Human Rights Due Diligence

2 3 4 5

Grievance Integrity: From Mechanism Existence to Regulatory Evidence — Across 45 Sites

The WELL Cycle: Four Steps. One Standard. Every Value Chain.

Labor Solutions joins OS Hub Spotlight as a founding partner to expand access to supply chain grievance mechanism data

What Is Worker Voice — and Why Audits Can't Replace It

The Business Case for Worker Engagement: What Boards, Procurement Teams, and Sustainability Directors Need to Know

Worker-Driven Due Diligence Is Not a Project. It's a Practice.

ABOUT

TOOLS

VOICE

SERVICES

INSIGHTS