What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

Insights — HRDD, Worker Voice & Supply Chain Sustainability | Labor Solutions

Puma Partners with Labor Solutions to Meet Human Rights Goals

Labor Solutions supports Puma’s Human Rights, Women’s Empowerment and Worker Engagement strategies in 6 countries, Vietnam, China, Cambodia,

Case Studies

Worker-Driven Due Diligence: What It Means, Why It Matters, and How to Evaluate Worker Voice Platforms

If you've run worker surveys before and walked away wondering what to do with the results, you're not alone. Worker-driven due diligence — the full loop from listening to workers, verifying findings, and driving structured action — is what CSDDD and the UN Guiding Principles require. Here's what that means, and how to evaluate any worker voice platform.

Labor Solutions & WOVO: Complete Platform Overview — Worker Voice, HRDD, and Supply Chain Compliance

Comprehensive overview of Labor Solutions and WOVO — the worker voice and supply chain compliance platform used by adidas, H&M, Nike, and others. Covers all four WOVO modules, CSDDD and LkSG compliance support, UNGP Principle 31, key statistics, and evidence of impact.

Labor Solutions' Top Insights from 2023

2023 has been a year filled with client success and regulatory change. In 2023 Labor Solutions reached more workers than ever. We built...

WOVO

How WOVO Tools Work Together to Maximize Efficiency with Your Social Sustainability Actions

Discover how WOVO's suite of tools - Educate, Connect, Engage, and Improve - work together to maximize efficiency in your social sustainabil

WOVO

Harmony in the Supply Chain: How WOVO Aligns Key Stakeholders Different Interests

At Labor Solutions we believe that aligning diverse stakeholders interests is a cornerstone in constructing responsible and socially...

WOVO

Case Study: Worker Surveys for Better Jobs

In 2022, we helped John Lewis Partnership (JLP) to listen to their workers' voices ensuring they are treated fairly, rewarded appropriately,

Worker Survey

From Worker Surveys to Sustainable Improvements in Supply Chains

Collecting + analyzing data from worker surveys is just the start. Taking concrete actions, following up with workers improves worker...

Grievance Management

ILO study: Using Tools like WOVO in Grievance Management Can Help Unions Overcome Challenges

The ILO's latest study on union federations in partnership with Labor Solutions concluded that unions are facing challenges in managing...

Grievance Management

Practical Tips for Preventing Forced Labor in Your Supply Chain

Forced labor remains one of the most serious human rights risks in global supply chains, with major legal and financial consequences for companies. This article shares practical tips to prevent forced labor, including stakeholder education, targeted worker surveys, effective grievance mechanisms, and responsible recruitment practices to identify risks early and protect workers’ rights.

WOVO

Labor Solutions Approved as SLCP's WE-Tech Service Provider

SLCP, the Social and Labor Convergence Program, is an industry initiative to harmonize the collection of data on working conditions and...

Worker Survey

Ask Experience, Not Issue-Based Questions in Worker Surveys

Learn why the WELL Survey uses experience-based questions to capture honest worker feedback and deliver reliable, actionable insights at scale.

Worker Survey

Achieving Worker Wellbeing: Lessons from The Children's Place

Companies often ask Labor Solutions about how other companies implement, encourage suppliers to the program, and gain leadership buy-in....

Case Studies

How to Implement a Successful Worker Wellbeing Program

Brands and suppliers are increasingly focused on worker well-being and its impact on engagement, productivity, and sustainability....

Case Studies

What updated OECD Guidelines mean for Global Buyers

What is OECD Guideline for Multinational Enterprises on Responsible Business Conduct The OECD Guidelines for Multinational Enterprises on...

Human Rights Due Diligence

How to Take the First HRDD Step in Your Supply Chain

Download our eBook on Strategies for Effective HRDD in Your Supply Chain to learn more about this topic. While there are many human...

Human Rights Due Diligence

How Do Human Rights Due Diligence Regulations Effect Global Buyers

Download our eBook on Strategies for Effective HRDD in Your Supply Chain to learn more about this topic. In the last few years, several...

Human Rights Due Diligence

An Introduction to Human Rights Due Diligence

Download our eBook on Strategies for Effective HRDD in Your Supply Chain to learn more about this topic. According to the United Nations,...

Human Rights Due Diligence

Building Inclusive and Accessible Tools for Workers in Developing Regions

Through WOVO, our flagship technology, we provide an ecosystem of tools for factory workers, suppliers, and brands. We provide a mobile...

WOVO

eLearning makes it easy to bring suppliers up to speed with Human Rights Due Diligence Regulations

New human rights due diligence (HRDD) regulations in effect around the world are creating new obligations for companies with global...

Educate

2 35 6

Puma Partners with Labor Solutions to Meet Human Rights Goals

Worker-Driven Due Diligence: What It Means, Why It Matters, and How to Evaluate Worker Voice Platforms

Labor Solutions & WOVO: Complete Platform Overview — Worker Voice, HRDD, and Supply Chain Compliance

Labor Solutions' Top Insights from 2023

How WOVO Tools Work Together to Maximize Efficiency with Your Social Sustainability Actions

Harmony in the Supply Chain: How WOVO Aligns Key Stakeholders Different Interests

Case Study: Worker Surveys for Better Jobs

From Worker Surveys to Sustainable Improvements in Supply Chains

ILO study: Using Tools like WOVO in Grievance Management Can Help Unions Overcome Challenges

Practical Tips for Preventing Forced Labor in Your Supply Chain

Labor Solutions Approved as SLCP's WE-Tech Service Provider

Ask Experience, Not Issue-Based Questions in Worker Surveys

Achieving Worker Wellbeing: Lessons from The Children's Place

How to Implement a Successful Worker Wellbeing Program

What updated OECD Guidelines mean for Global Buyers

How to Take the First HRDD Step in Your Supply Chain

How Do Human Rights Due Diligence Regulations Effect Global Buyers

An Introduction to Human Rights Due Diligence

Building Inclusive and Accessible Tools for Workers in Developing Regions

eLearning makes it easy to bring suppliers up to speed with Human Rights Due Diligence Regulations

ABOUT

TOOLS

VOICE

SERVICES

INSIGHTS