Listening, Learning, Leading: The WELL Survey Approach to Accountability

The WELL Survey

Most supply chain engagement and risk management is top-down, causing duplication, resistance, and misalignment. With governments, consumers, and investors demanding greater supply chain transparency, accountability, and proof that companies are protecting workers’ rights, having effective strategies and tools to engage with workers is more important than ever. Whether for forced labor bans, Human Rights Due Diligence (HRDD) laws, or to comply with other standards for ethical and responsible business, global businesses must now demonstrate both that they understand risks and also that they are taking steps to mitigate, remedy and prevent harm to workers. 

The WELL Survey (Worker Wellbeing, Engagement, and Livelihoods) is designed to help companies meet this moment, with a tool focused on hearing worker perspectives, aligning the interests of suppliers and customers, and creating actionable insights that lead to real improvement in workers’ lives. 

Listening to Workers, Driving Change

Worker Voices Drive Results

At the heart of responsible supply chains lies one simple truth: trust and communication create lasting change and better outcomes for workers. Building trust and communication is also the heart of Labor Solutions’ approach. The WELL Survey uses experience-based questions that encourage open, honest feedback from workers, listening to their perspectives rather than using them against their employers. Our worker-centered approach results in reliable data because there are no wrong answers, and no pitting workers against their employers.

When workers feel heard, they engage. When suppliers listen, they improve. When customers support, they improve resiliency and become leaders. The WELL Survey transforms worker voices into actionable insights, empowering companies and suppliers to strengthen relationships, reduce risks, and improve worker wellbeing regardless of industry or supply chain tier.

Comparable and Credible Data

Built through collaboration with leading global companies and experts, the WELL Survey’s standardized indicators enable cross-industry and cross-country aggregation with evidence-based scoring bands. Indicators are groups of questions about one specific topic or issue that help to provide a multi-dimensional understanding of all of the aspects of that issue. Single questions alone can be misleading or taken out of context, but indicators provide a reliable way of holistically understanding worker experiences of an issue. Choose our Core WELL Indicators, or a mix of Core and Risk-based indicators that best reflect by seeing differences in the survey and indicator scores year-on-year, changes in worker sentiment that indicate issues with wellbeing and rights in the workplace are clear.  

Clear, Actionable Insights

Companies that deploy the WELL Survey receive in-depth reports that include: 

• Employee Net Promoter Scores (eNPS) 

• Demographic breakdowns and insights (including by role, self-identified gender and tenure) 

• Key Indicator Scores 

• Year-on-year comparisons 

• Areas to focus on for support and improvement 

These insights help companies measure progress, demonstrate compliance with human rights due diligence obligations, and communicate how risks are being managed confidently to stakeholders and regulators. 

Ongoing Relevance

The WELL Survey will evolve as workplaces and risks do. Through regular updates, the tool remains aligned with emerging global standards and real-world challenges from gender equity and mental health to climate change and labor migration. This ensures the survey stays relevant, enabling continuous improvement rather than one-off assessments. 

In doing so, the WELL Survey helps companies move beyond compliance, embedding responsibility and resilience into supply chain operations. 

Recognition for Commitment

Each year, workplaces participating in the WELL Survey can earn the WELL Seal, a mark of transparency and commitment to worker wellbeing. The seal shows customers, partners, and investors that they are not only monitoring worker wellbeing and working conditions but taking action to improve it. 

The WELL Survey seal is a tangible way to communicate leadership in ethical supply chain and worker engagement. 

Accessible across Geographies

Inclusive and Accessible

Worker voices matter everywhere - and language should never be a barrier. 

The WELL Survey is Multilingual, covering every language that workers in global supply chains speak and read fluently, with expert translation and local adaptation to ensure understanding and comparable answers. This ensures that all workers, regardless of geography, literacy level, role or background, can share their experiences confidently and confidentially.  

Building Better Workplaces, Together

By transforming worker surveys into a tool to build trust and active worker feedback in global workplaces, the WELL Survey provides the foundations for companies to proactively identify risks, remedy issues, and strengthen wellbeing across the entire supply chain. 

With the WELL Survey, companies like yours can take an evidence-based, risk-based, and worker-centered approach to building better workplaces - where listening leads to learning and learning leads to lasting impact. 

Want to learn more or receive information on how to deploy the WELL Survey?

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