A global electronics brand thought its 50+ audited suppliers were “all clear.” Then workers spoke up. Labor Solutions’ WELL Survey uncovered hidden risks in 8+ countries: over one-third of sites had illegal recruitment fees, 73% of workers lacked rights awareness, and 25% flagged harassment concerns. Real-time dashboards turned feedback into rapid, targeted remediation.

New MIT-backed research shows that real worker voice drives measurable business performance — including up to 15% productivity gains, higher wages, lower turnover, and stronger operational outcomes. This article breaks down why integrating worker feedback into decision-making isn’t optional for HRDD and CSDDD compliance, and how brands can use worker-generated data as a strategic capability across sourcing, risk, and supplier performance.

As supply chain accountability rises worldwide, the WELL Survey helps companies move beyond compliance by turning worker voices into credible, comparable data. Through experience-based questions, standardized indicators, and actionable insights, it empowers businesses to strengthen worker wellbeing and meet global due diligence expectations.

For over a decade, Labor Solutions has built tools to amplify worker voice. Now we’re proud to launch The WELL Survey (Wellbeing, Engagement and Livelihoods Survey)—a smarter, more adaptable way to capture workers’ experiences across global supply chains. Co-created with leading brands, the WELL Survey delivers global benchmarks with local relevance, driving compliance, trust, and better workplaces. Because when workers thrive, workplaces thrive.

Labor Solutions proudly announces the promotion of Lordiclaire (Lordi) Suriawinata to Chief Operating Officer. For over a decade, Lordi has driven innovation and growth, leading WOVO from zero users to millions worldwide. Known as the “WOVO mama,” she is admired for her strategic vision, empathy, and leadership. As COO, she will oversee Product, Technology, Implementation, Operations, and eLearning, ensuring continued impact and sustainable growth.

adidas uses WOVO by Labor Solutions to engage 400,000+ workers across its supply chain. With trusted grievance tools and surveys, adidas strengthens due diligence, drives accountability, and improves workplace conditions—achieving a 99% grievance resolution rate and 76% satisfaction.