What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

Labor Solutions joins OS Hub Spotlight as a founding partner to expand access to supply chain grievance mechanism data

Apr 28
3 min read

29 April 2026

Open Supply Hub (OS Hub) has announced the launch of OS Hub Spotlight, a new offering that connects siloed datasets to production facility profiles — expanding visibility across supply chain datasets through a growing network of integration partners, including Labor Solutions.

Through this integration, OS Hub Spotlight now highlights the availability of WOVO operational grievance mechanism data from Labor Solutions across relevant production location profiles on the platform.

Logos of "Open Supply Hub" with a navy emblem and "Labor Solutions" with colorful figures on a white background.

These new integrations mean that social and environmental data from Spotlight partner organizations can be more easily discovered through an open and collaborative platform. This gives users a more comprehensive view of production locations around the world and helps organizations better understand what remedy infrastructure exists at the facility level — a critical requirement under frameworks such as CSDDD, LkSG, and the UNGPs.

What is Open Supply Hub?

Open Supply Hub is a global open data platform that maps production locations and connects them with various datasets, helping organizations better understand and address risks and opportunities across their supply chains. To date, OS Hub has mapped over 2.5 million production locations from thousands of organizations, including suppliers, companies, service providers, and civil society organizations.

What OS Hub Spotlight means for users

Through OS Hub Spotlight, production location profiles on the platform now highlight where WOVO operational grievance mechanism data from Labor Solutions is available. Rather than hosting or replacing Labor Solutions' dataset, OS Hub acts as a connector — helping users navigate the supply chain data ecosystem and understand how different sources relate to real-world production locations.

This makes it easier for brands, civil society organizations, and other stakeholders to discover whether a site-level operational grievance mechanism is in place — and to assess its status, utilization, and establishment date — all within a single open platform.

For brands: Knowing that a supplier site has WOVO means brands no longer need to rely solely on audits or supplier self-assessments to confirm the existence of an operational grievance mechanism. Attention can shift to what matters more — the quality of case management and remediation. Better grievance data means better understanding of actual risk and better outcomes for workers.

For suppliers: Facilities using WOVO can now demonstrate their commitment to worker voice with greater transparency. As brands increasingly prioritize human rights due diligence, suppliers with documented grievance infrastructure and measurable improvements stand out. WOVO presence on OS Hub becomes a visible signal to responsible buyers.

Elena Fanjul-Debnam, Co-Founder & CEO, Labor Solutions:

According to adidas’ 2024 Annual Report WOVO is "highly effective" and "trusted by workers" throughout the supply chain, evidenced by the “consistent, widespread”, “sustained usage" and "the high volume of cases received through the app.”

Natalie Grillon, CEO, Open Supply Hub:

"Strong supply chain data depends on connected systems and collaboration. In that spirit, we welcome Labor Solutions as a founding partner for OS Hub Spotlight, making operational grievance mechanism data easier for sourcing, due diligence, and compliance teams to discover, connect and use, alongside other key ESG insights."

Building a collaborative ecosystem

This partnership reflects Labor Solutions' belief that supply chain transparency requires collaboration. By contributing WOVO data to OS Hub's open platform, Labor Solutions joins nine other founding Spotlight Partners — amfori, Climate TRACE, the International Accord, Living Wage Institute, Social and Labor Convergence Program (SLCP), Ulula, WageIndicator Foundation, Worldwide Responsible Accredited Production (WRAP), and Worldly — in building a more comprehensive view of production locations worldwide. Together, these integrations make it easier for everyone in the supply chain to access the environmental, social, and assessment data they need to make responsible decisions.

Looking ahead

OS Hub will continue expanding the ecosystem of data connected to production locations on the platform. Additional Spotlight Partners will continue to be announced throughout 2026.

Organizations interested in making their datasets easier to discover and connect to real-world production locations through the OS Hub platform are encouraged to reach out to Open Supply Hub.

Already using WOVO and want to be listed on Open Supply Hub? Contact us at info@laborsolutions.tech

Start exploring Labor Solutions' WOVO data on Open Supply Hub.

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