WOVO is Labor Solutions’ core platform for engaging workers and suppliers across supply chains. It brings together feedback, education, communication, and improvement tools in one system to support better working conditions at scale.

WOVO is used by three main groups: workers through a mobile app; suppliers through a web-based management platform; and brands and buyers through a dashboard with aggregated insights. Each group accesses WOVO differently, but all operate within the same platform.

Is WOVO a single tool or a platform?

WOVO is a platform, not a single tool. It brings multiple capabilities—such as worker engagement, education, communication, and improvement workflows—together in one integrated system.

How do workers use WOVO?

Workers use WOVO through a mobile app to share feedback, participate in surveys, access educational content, receive information, and raise concerns. The app is designed to be accessible, secure, and easy to use.

Does WOVO only collect worker feedback?

No. While listening to workers is a core function, WOVO also delivers education, supports communication between stakeholders, and helps translate insights into action and improvement over time. WOVO also includes a supplier self-assessment function to help suppliers understand worker feedback and drive change.

How is WOVO different from a survey or training tool?

Unlike standalone survey or training tools, WOVO integrates engagement, education, communication, and improvement workflows into a single platform. This allows organizations to move from listening to action within one system. WOVO is an ongoing platform that also includes human resources tools for suppliers, which helps increase traction and engagement over time.

Is worker data secure and confidential?

Yes. WOVO is designed with data protection and confidentiality in mind. Access levels differ for workers, suppliers, and brands to ensure information is used appropriately and responsibly.

What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

WOVO — Worker Engagement Platform for Supply Chain HRDD

WOVO

The Platform Powering Worker Engagement at Scale

Available Globally

Book a Demo

3.8 Million Workers + Counting
In the Hands of More Workers than Any Other Tool in the Industry

Tech Designed to
Support the Needs of all Value Chain Stakeholders

One App

For Workers

To speak up, learn, and access support safely.

One Platform

For Suppliers

To manage worker voice, training, grievance resolution, and improvement plans.

One Dashboard

For Brands

To see aggregated insights, track progress, and conduct due diligence across value chains.

WOVO is "highly effective" and "trusted by workers" throughout the supply chain, evidenced by the “consistent, widespread”, “sustained usage" and "the high volume of cases received through the app.”

-adidas 2024 Annual Report

One Tool to Engage, Educate + Connect Value Chain Workers with Management

Worker Surveys

Deploy WELL or local surveys to support local engagement.

Operational Grievance Mechanism

To Connect Suppliers + Workers and support local remediation

Digital Learning

Digital Training to Ensure Everyone Knows Their Rights +Responsibilities

780% Increase in Feedback
Engaged, Heard + Safer Workers

Safer Workers

More Informed Workers

9x More Likely to Use

Integrated Dynamic Data Sets for Decision-Ready Worker Risk Intelligence

Due Diligence You Can Count On
Connecting Worker Voice + Supplier Input to More Effectively Pinpoint Risks

Unprecedented Transparency + Access for Global Companies

Reach Entire Value Chain

More Effective Risk Id

Better Due Diligence

We Don’t Police. We Engage + Build Trust

The Only Provider Focused Exclusively on Worker + Supplier Engagement in Global Value Chains.

$1:3 Return on Investment
WOVO has "Sizable Economic Returns" for Businesses

$1:3 ROI

Fewer Strikes

Reduced Turnover

Real Impact

Driving Long-Term Worker-Centric Change for
the World's Largest Companies

72% of Sites Increase Maturity Level After Completing the WELL Cycle

Electronics supply chain audit case study: WELL Survey deployed across 50+ audited supplier facilities revealing hidden labor risks including illegal recruitment fees, rights awareness gaps, and harassment concerns that audits missed — Labor Solutions HRDD worker voice research

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

adidas and Labor Solutions WOVO case study: worker voice and grievance mechanism tools deployed across 400,000+ supply chain workers to meet EU Corporate Sustainability Due Diligence Directive (CSDDD) obligations, achieving 99% grievance resolution rate

Case Study: How adidas Uses WOVO Worker Voice Tools to Meet CSDDD Obligations Across 400,000 Workers

FAQs

WOVO is an integrated Worker-Driven Due Diligence platform developed by Labor Solutions. It connects, engages, and educates value chain workers and suppliers at scale through four modules: the WELL Worker Survey (validated wellbeing survey), WOVO CONNECT (always-on operational grievance mechanism), WOVO EDUCATE (rights-based eLearning), and WOVO IMPROVE (supplier self-diagnostic and improvement tool). WOVO reaches 3.8M+ active workers in 41+ languages across 180+ countries.

Worker-Driven Due Diligence is the approach to human rights due diligence that places workers — not auditors — at the centre of the evidence process. It involves directly engaging value chain workers through validated surveys, operational grievance mechanisms, and rights education to surface real conditions, generate documented evidence, and drive continuous improvement. CSDDD, LkSG, and France's Duty of Vigilance Law all require worker participation, stakeholder engagement, and access to remedy — which Worker-Driven Due Diligence is built to deliver.

Labor Solutions is a technology company, not an audit body or consulting firm. Where auditors visit facilities at a point in time and review policies and documentation, WOVO reaches workers directly, continuously, and at scale — surfacing the conditions workers actually experience. adidas has deployed WOVO for over eight years across 402,500 workers in 100% of Tier 1 suppliers, with worker satisfaction rising from 39% to 79% and grievance resolution maintained at 99% every year since 2021.

WOVO

The Platform Powering Worker Engagement at Scale​​​

​​Available Globally

3.8 Million Workers + Counting In the Hands of More Workers than Any Other Tool in the Industry

Tech Designed to Support the Needs of all Value Chain Stakeholders

One App

For Workers

To speak up, learn, and access support safely.

One Platform

For Suppliers

To manage worker voice, training, grievance resolution, and improvement plans.​​​​

One Dashboard

For Brands

To see aggregated insights, track progress, and conduct due diligence across value chains.​​​

WOVO is "highly effective" and "trusted by workers" throughout the supply chain, evidenced by the “consistent, widespread”, “sustained usage" and "the high volume of cases received through the app.”

-adidas 2024 Annual Report​

One Tool to Engage, Educate + Connect Value Chain Workers with Management

Worker Surveys

Deploy WELL or local surveys to support local engagement.

Operational Grievance Mechanism

To Connect Suppliers + Workers and support local remediation

Digital Learning

Digital Training to Ensure Everyone Knows Their Rights +Responsibilities

780% Increase in Feedback Engaged, Heard + Safer Workers

Integrated Dynamic Data Sets for Decision-Ready Worker Risk Intelligence

Due Diligence You Can Count On Connecting Worker Voice + Supplier Input to More Effectively Pinpoint Risks

Unprecedented Transparency + Access for Global Companies

We Don’t Police. We Engage + Build Trust

The Only Provider Focused Exclusively on Worker + Supplier Engagement in Global Value Chains.​

$1:3 Return on Investment WOVO has "Sizable Economic Returns" for Businesses

Real Impact

Driving Long-Term Worker-Centric Change for the World's Largest Companies

72% of Sites Increase Maturity Level After Completing the WELL Cycle

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

Case Study: How adidas Uses WOVO Worker Voice Tools to Meet CSDDD Obligations Across 400,000 Workers

FAQs

What is WOVO?

What is Worker-Driven Due Diligence?

How does Labor Solutions differ from a social auditing firm?

Is Labor Solutions women-founded?

ABOUT

WELL

WOVO

INSIGHTS

The Platform Powering Worker Engagement at Scale

Available Globally

3.8 Million Workers + Counting
In the Hands of More Workers than Any Other Tool in the Industry

Tech Designed to
Support the Needs of all Value Chain Stakeholders

To manage worker voice, training, grievance resolution, and improvement plans.

To see aggregated insights, track progress, and conduct due diligence across value chains.

-adidas 2024 Annual Report

780% Increase in Feedback
Engaged, Heard + Safer Workers

Due Diligence You Can Count On
Connecting Worker Voice + Supplier Input to More Effectively Pinpoint Risks

The Only Provider Focused Exclusively on Worker + Supplier Engagement in Global Value Chains.

$1:3 Return on Investment
WOVO has "Sizable Economic Returns" for Businesses

Driving Long-Term Worker-Centric Change for
the World's Largest Companies