Proactively addressing payroll concerns to prevent a strike: A Case Study

Background

Managers at a factory in Cambodia noticed a significant spike in wage-related questions on their Worker Engagement Dashboard report. They were concerned. By sorting the messages and focusing only on those related to wages, they found that all the inquiries were related to a decision by the Cambodian government to change the minimum wage. Workers had sent many anxious messages, wanting to know how they would be impacted.


Outcome

Through WOVO, management responded to individual inquiries letting workers know that they were aware of the concern and waiting for an announcement from the Ministry of Labor. In responding to workers directly, they were helping build a culture of communication and trust.


Additionally, they sent out a broadcast message to all employees letting them know that the company was waiting for more information and would communicate with workers as soon as they had received it.


Then, once the Ministry of Labor announced the new minimum wage, factory management sent out a company wide post via WOVO sharing the government’s decision and letting workers know how it would impact wages at their company. In doing so, factory management reiterated that the government, not factory leadership, was responsible for the change in wages.


The timeliness of this message, made possible by WOVO, was pivotal in explaining the situation, sharing important information, and helping prevent a potential strike by workers, who were disappointed in the amount of the minimum wage adjustment.

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