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Labor Line: A Global Complaints + Grievance Management Tool for Complex Supply Chains

With the increasing emphasis on corporate human rights due diligence regulations, it’s imperative for companies to have robust mechanisms in place for collecting, addressing and remediating grievances from within a company’s value chain.

Labor Solutions’ Labor Line is a leading solution for businesses striving to create a safer, more responsive, and legally compliant workplace throughout their value chain. Labor Line is a Labor Solutions managed global complaints and grievance mecahnism to ensure workers have access to remediation.

Global companies are now required and or strongly encouraged by several new and emerging human rights due diligence regulations to have third-party grievance mechanism for their entire supply chain to ensure workers have a safe, anonymous, and accessible way to report concerns or violations.

The German Act on Corporate Due Diligence Obligations in Supply Chains and the EU’s Corporate Sustainability Due Diligence Directive (CSDD)both require a complaints procedure for rights holders within a company’s value chain. The United Nations Guiding Principles on Business and Human Rights and the United States Government National Action Plan on Responsible Business Conduct strongly recommend and encourage businesses to provide a grievance mechanism for supply chains.  

In response to these new laws, Labor Solutions developed Labor Line, a purpose-built case management system that streamlines the grievance process while ensuring compliance with new and pending legislation. As a global, Labor Solutions managed, supplier engaged helpline, it offers:

  • Labor Solutions Managed: All cases come directly to LS who triages the case, ensures appropriate escalate and response and responds to the worker once the case is ready to be closed. From engaging sites for initial resolution to providing oversight and follow-up, Labor Solutions acts as your partner in maintaining a socially responsible supply chain.

  • Propose Built Case Management System: Track actions through a live online dashboard and save data for regulatory reporting.

  • Supplier Engagement:  Allow suppliers to respond to cases first, when appropriate. The case management system provides suppliers with access only to necessary information, fostering transparency and accountability.

  • Worker Protection Protocols: Ensure cases are answered and triaged according to your protocol, with high-risk issues escalated appropriately.

  • Customized Protocols: Labor Solutions triages the case according to your needs and requirements.


Features of Labor Line:

  • Multi-Channel Access: Workers can report issues via voice, SMS, WeChat, Call WhatsApp, Viber, Email, and more, making the system globally accessible and multilingual.

  • Multilingual + Globally Available

  • Robust Data + Reporting: Aggregate and detailed data are available for in-depth analysis and reporting.

  • Educate Workers First : Integrate eLearning to educate workers on their rights and responsibilities.

With Labor Line, companies can quickly comply with global human rights regulations and support long-term, comprehensive solutions.

Call to Action: Want to take the first step towards a more compliant and worker-centric supply chain? Reach out to us to learn how Labor Line can transform your grievance mechanism process.


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