What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

WOVO Dashboard Privacy Policy

Updated on 2026-09-03

Labor Solutions Global Pte Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the Dashboard application.

This Privacy Policy applies to our Dashboard application. By accessing or using our Dashboard application, you confirm that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

Cookie: a small amount of data generated by a website and saved by your web browser, used to identify your browser, provide analytics, and remember information such as language preference or login information.

Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Labor Solutions Global Pte Ltd (9 Jalan Membina, #02-06 Singapore, 169483), or any related entities under the Labor Solutions Global Pte Ltd entity, responsible for your information under this Privacy Policy.

Country: where the Dashboard or its owners/founders are based — in this case, Singapore.

Customer: the company, organization, facility, or individual person that signs up for or otherwise uses the Dashboard Services and Products.

Stakeholder: the Customer using data collected in the WOVO application for their Dashboard analytics.

Device: any phone, tablet, computer, or other device that can be used to access the Dashboard Services and Products.

IP address: every device connected to the internet is assigned a number known as an Internet Protocol (IP) address, which can often be used to identify the general location a device is connecting from.

Personnel: individuals employed by Labor Solutions Global Pte Ltd or under contract to perform a service on behalf of the parties.

Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification or identifiability of a natural person.

Service / Product: the service and product offered by the Dashboard, as described in the relative terms and on this platform.

Third-party service: external providers whose tools or content are used within, or connected to, the Dashboard.

App Store: a platform that collects and stores mobile applications for a particular brand.

You / User: a person or entity registered with the Dashboard to use the Services and Products.

App: the WOVO application.

Connect: a product available in the Dashboard offering message and communication services between User and Stakeholder.

Survey: a product available in the Dashboard offering survey features between User and Stakeholder.

eLearning: a product available in the Dashboard where a Stakeholder offers eLearning content to Users.

What Information Do We Collect?

We collect only the data shared by Stakeholders about end users and about the Stakeholders themselves. This information is a voluntary disclosure from the end User and/or Stakeholder, approved and shared with the Stakeholder by the end user, and may include:

Name / Username

Email ID

Phone numbers

Password

Geo-location from device

Device ID

Company name, company code, company location

Employer ID (mandatory)

Employee ID (mandatory)

The data is collected and/or processed by the Dashboard in the following scenarios:

Worker Contact Upload: when Stakeholders upload employee data for processing. This may or may not contain PII. The Stakeholder is responsible for ensuring they have consent for any PII uploaded to the Dashboard.

Connect Messages: the Dashboard displays messages sent or received by end users, including case type, message content, timestamps, and reply timelines. The Stakeholder is responsible for ensuring PII in messages is handled in line with this Privacy Policy and applicable data privacy laws; we are not liable for message content itself.

Company Info: the Dashboard collects company name, company code, and general company details, along with the name and email of Dashboard users. The Customer is responsible for obtaining consent before uploading any individual's PII.

Pay Slip: this feature involves PII and financial information (e.g. total wages). Stakeholders are responsible for consent to upload this data and for its availability on the Dashboard and App.

eLearning: the Dashboard does not collect this data directly — it displays eLearning data (sourced from the App or other eLearning channels) in anonymized, visual form.

Survey: survey responses are collected by you as a Stakeholder; no PII is collected by the Dashboard, and only anonymized visualizations are displayed. The Stakeholder is responsible for ensuring PII in responses is handled per this Policy and applicable law.

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us better respond to your individual needs).

To improve our app and products, based on the information and feedback we receive from you.

To improve customer service and more effectively respond to your support needs.

To share with Stakeholders in the form of anonymous data visualization on an Analytics Dashboard, as described below:

Dashboard registration

Data collected during Dashboard registration contains PII such as name, email ID, and password; this data is mandatory for registration. If you have shared PII for pre-registration with your Stakeholder, this information is received by us from the Stakeholder with your consent; the Stakeholder is responsible for having obtained that consent.

eLearning

Course progress, course completion, and quiz score are shared with Stakeholders on the Dashboard as an anonymous analytical report.

Connect

Message data (case type, content, timelines) is made available to the relevant Dashboard user for processing. We show aggregate data such as number of messages received, number of messages sent, timelines of processing, number of newsletters sent, and number of newsletters read by recipients (referring to WOVO's in-app newsletter feature, separate from marketing email).

Messages shared in Connect are stored in our systems but are not shown in the anonymous data visualization on the Analytics Dashboard.

Only Dashboard users with Connect access can view and reply to messages.

Survey

Survey responses are represented as an analytic visualization, including calculated metrics such as survey scores, performance targets, and Stakeholder-defined KPIs.

Worker Contacts

Anonymized data derived from Worker Contact uploads (e.g. number of registered users, smartphone access, department and company information) is used as the demographic basis for the visualizations described above. All uploaded data used for this purpose is approved by the uploading Stakeholder.

How Is the Dashboard Data Shared?

Data collected using the Dashboard is shared with Stakeholders in the form of visualization on the Analytics Dashboard platform. Personally Identifiable Information (such as phone number or name) is made available to Dashboard Users (Stakeholders).

When Does the Dashboard Use End User Information From Third Parties?

The Dashboard does not use end user information from third parties.

Do We Share the Information We Collect With Third Parties?

We share anonymous information, in the form of analytical visualization, with third parties only after obtaining consent from all parties involved. This information is shared only with third parties approved by the Stakeholder, under a mutual understanding between the Stakeholder and that third party.

We may also disclose personal and non-personal information to government or law enforcement authorities, or to private parties, where we believe in good faith this is necessary to comply with legal process, protect our rights or the rights of others, ensure safety, or prevent illegal activity.

Third-Party Services & Analytics

The App uses the following third-party services, which may process limited technical data as part of their function:

Firebase (Google) — used for app infrastructure and related services.

Push notification services — used to deliver in-app and device notifications.

Where and When Is Information Collected From Customers and End Users?

The Dashboard collects information when Stakeholders and users interact with it — registering, uploading worker contacts, taking a survey, interacting with eLearning content, or sending a Connect message.

Data Retention

Currently, when a buyer or site (Customer) requests entity account deactivation/deletion, this is carried out manually by our team. We are building a system to automate this process, including sending an acknowledgement to the account owner once complete.

Data associated with a deactivated account is retained unless deletion is explicitly requested, because WOVO supports historical reporting for Customers. Deletion of historical data must be explicitly requested by the Customer.

If you are an App user and wish to have your personal data deleted, you may request this by emailing us at support@laborsolutions.tech — see the App Account Deletion Policy (https://www.laborsolutions.tech/wovo-account-deletion-policy) for more information.

How Do We Protect Your Information?

We implement a variety of security measures designed to protect your personal information. Data transmitted between the app and our servers is encrypted in transit using TLS, and personal information stored in our systems is encrypted at rest. Passwords are stored using industry-standard cryptographic hashing rather than in plain text. Access to our production systems is restricted to authorized personnel on a least-privilege basis, and access sessions expire automatically. We cannot guarantee the absolute security of any information transmitted to WOVO.

Could My Information Be Transferred to Other Countries?

Labor Solutions Global Pte Ltd is incorporated in Singapore. Information collected via the Dashboard, through direct interactions with you, or from use of our services or products, may be transferred to our offices, personnel, or third parties located around the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. By using the Dashboard, you voluntarily consent to this trans-border transfer and hosting of information, to the fullest extent allowed by applicable law.

Can I Update or Correct My Information?

Your rights to request updates or corrections depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company policies.

Customers may contact us to (1) update or correct personally identifiable information, (2) change communication preferences, or (3) delete the personally identifiable information maintained about them on our systems, by cancelling their account, subject to the Data Retention practices above. Such updates, corrections, changes, and deletions will have no effect on information previously provided to third parties in accordance with this Privacy Policy. To protect your privacy and security, we may take reasonable steps to verify your identity before granting profile access or making corrections.

If you are an end user and wish to update, delete, or receive information we hold about you, you may do so by contacting the organization of which you are a customer.

Personnel

If you are Dashboard personnel or an applicant, we collect information you voluntarily provide to us for Human Resources purposes, including administering benefits and screening applicants. You may contact us to update or correct your information, change communication preferences, or receive a record of the information we hold about you.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of the Dashboard or any of its Corporate Affiliates, or in the event that we discontinue our business, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information about you to our Corporate Affiliates — any entity that directly or indirectly controls, is controlled by, or is under common control with the Dashboard. Information provided to a Corporate Affiliate will be treated in accordance with this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Singapore, without regard to conflict-of-laws provisions. You consent to the exclusive jurisdiction of the courts of Singapore in connection with any action or dispute arising under this Privacy Policy.

By using the Dashboard or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree, you should not use our services or products.

Your Consent

By using the Dashboard or registering an account, you consent to this Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Dashboard. The Dashboard may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy, or opinions expressed on such websites. Use of any linked website is subject to that website's own rules and policies, and such third parties may use their own cookies or other methods to collect information about you.

The Dashboard uses cookies to identify areas of the site you have visited. A cookie is a small piece of data stored on your device by your web browser. We use cookies to enhance performance and functionality; they are non-essential to core use, though disabling them may affect certain functionality (e.g. staying logged in). We never place Personally Identifiable Information in cookies.

Blocking and Disabling Cookies and Similar Technologies

You may set your browser to block cookies and similar technologies, but this may block essential cookies and prevent the Dashboard from functioning properly, and you may lose some saved information (e.g. login details, preferences). Disabling a cookie does not delete it from your browser — this must be done manually via your browser settings.

Children's Privacy

We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under 18 without verified parental consent, we take steps to remove that information from our servers. Disclosure of age is voluntary and cannot be fully controlled by our products and services.

Changes to Our Privacy Policy

We may need to make changes to this Privacy Policy so that it accurately reflects our Services, Products, and policies. Unless otherwise required by law, we will notify you before changes take effect and give you an opportunity to review them. If you continue to use the Service after changes take effect, you will be bound by the updated Privacy Policy. If you do not agree, you may delete your account.

Third-Party Services

We may display, include, or make available third-party content, or provide links to third-party websites or services (“Third-Party Services”). The Dashboard is not responsible for any Third-Party Services, including their accuracy, completeness, legality, or quality, and assumes no liability for them. Third-Party Services are provided solely as a convenience, and you access them entirely at your own risk, subject to that third party's terms and conditions.

Tracking Technologies — Local Storage

Local Storage, sometimes known as DOM storage, provides web apps with methods for storing client-side data. It supports persistent data storage, similar to cookies but with greater capacity and no information stored in the HTTP request header.

Information About the General Data Protection Regulation (GDPR)

The Dashboard is used by Customers in EEA countries, including Germany, Sweden, Portugal, Ireland, Belgium, Italy, France, Spain, Poland, Czech Republic, Romania, and Denmark. This section explains how we apply the GDPR to your personal data.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies, and enhances the control EU residents have over their personal data. We have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data relating to an identifiable or identified individual. This can include information used on its own, or in combination with other information, to identify a person, such as financial information, biometric data, IP addresses, and physical address.

The Data Protection Principles include requirements such as:

Personal data collected must be processed in a fair, legal, and transparent way, used only as a person would reasonably expect.

Personal data should only be collected to fulfil a specific purpose, and used only for that purpose.

Personal data should be held no longer than necessary to fulfil its purpose.

Individuals covered by the GDPR have the right to access, obtain a copy of, and request that their data be updated, deleted, restricted, or moved to another organization.

Individual Data Subject's Rights — Data Access, Portability and Deletion

We are committed to helping Customers meet the data subject rights requirements of GDPR. The Dashboard processes or stores personal data through fully vetted, DPA-compliant vendors, and provides self-service access so Customers can access, update, retrieve, and remove personal data. Retention follows the practice described under Data Retention above.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect, how we use it, and the parties with whom we share it, as explained above. California residents may exercise the following rights:

Right to Know and Access — you may request the categories and specific pieces of Personal Information we collect, use, or share, and the purposes and sources for that collection.

Right to Equal Service — we will not discriminate against you for exercising your privacy rights.

Right to Delete — you may request that we delete Personal Information we have collected about you, by closing your account.

Right to request that a business that sells a consumer's personal data not sell it.

We do not sell the Personal Information of our users.

PIPL of the People's Republic of China (PRC)

The China Personal Information Protection Law (PIPL) is the data privacy law in the People's Republic of China, targeted at personal information protection and addressing the risks of personal data leakage.

Please refer to https://www.laborsolutions.tech/supplementary-note-pipl (or https://www.laborsolutions.tech/supplementary-note-pipl-cn for the Chinese translation) for more details regarding PIPL compliance.

If you make a rights request under this Policy, we have one month to respond. For more information about these rights, or any other Privacy Policy related queries, please contact us at:

Email: support@laborsolutions.tech

Website: https://www.laborsolutions.tech/contact

WOVO Dashboard Privacy Policy

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