An audit tells a buyer what a site looked like on the day. WELL maps worker-driven findings to the UNGP and ILO frameworks buyers already report against — so worker voice becomes evidence they can put their name to.

"It exists" is not "it works." This case study follows how one electronics manufacturing site used worker voice to find where confidence in its grievance mechanism was breaking down — and rebuilt it, step by step, through the WELL Grievance Integrity Program.

From 14 Dec 2027, the EU will bar any product made with forced labour—at any stage, even in part. The new guidelines make this an obligation of result: prove your product is clean, fast. With only 30 working days to respond, the evidence that matters most is worker-held and confidential—testimonies, surveys, and grievance records a site can’t stage.

At its 50th anniversary, the OECD reported more workers seeking remedy directly than ever before. But a grievance mechanism that exists on paper isn't one that works — and only workers can tell you the difference. What the shift to remedy means for due diligence, and how worker voice evidences all eight UNGP Principle 31 criteria.

CBP's June 2026 guidance consolidates forced labor enforcement under three legal authorities and raises the evidentiary bar to clear and convincing. The primary evidence it points to is held by workers — here is how to build a record that holds at the border.

Across 50 sites and 80,000+ workers, WELL Grievance Integrity assessed grievance mechanisms against all eight UNGP Principle 31 criteria — and produced the site-level, worker-grounded evidence CSDDD and ESRS S2 now require. 83% of actions closed, 72% advanced a maturity level.

Open Supply Hub has launched OS Hub Spotlight — a new offering connecting siloed datasets to production facility profiles. Labor Solutions joins as a founding partner, making WOVO Connect operational grievance mechanism data discoverable across OS Hub's open platform. For the first time, brands, suppliers, and civil society organisations can systematically map grievance mechanism coverage at the facility level — a critical step toward meeting CSDDD, LkSG, and UNGP due diligen

Worker voice is a worker's ability to influence the conditions of their own working life. Not to be surveyed. Not to be consulted. Not to have a hotline to call. To influence outcomes. Most companies built their human rights due diligence around social compliance audits — by habit, not legal requirement. CSDDD, LkSG, and France's Duty of Vigilance Law require worker participation and access to remedy. The legislation was built around workers. The industry built its response

adidas submitted 47,200 worker grievances in 2025 — up 32% — with a 99% resolution rate and 79% satisfaction. Here's why rising complaint volume is the strongest signal of a CSDDD-compliant program, and what six years of WOVO data proves.