"It exists" is not "it works." This case study follows how one electronics manufacturing site used worker voice to find where confidence in its grievance mechanism was breaking down — and rebuilt it, step by step, through the WELL Grievance Integrity Program.

Across 50 sites and 80,000+ workers, WELL Grievance Integrity assessed grievance mechanisms against all eight UNGP Principle 31 criteria — and produced the site-level, worker-grounded evidence CSDDD and ESRS S2 now require. 83% of actions closed, 72% advanced a maturity level.

adidas submitted 47,200 worker grievances in 2025 — up 32% — with a 99% resolution rate and 79% satisfaction. Here's why rising complaint volume is the strongest signal of a CSDDD-compliant program, and what six years of WOVO data proves.

Eight years of public WOVO data from adidas proves that CSDDD-compliant worker engagement is a program management problem, not a deployment one. Satisfaction doubled, response times fell 80%, and coverage scaled to 400,000+ workers. Here's what the full record shows.

Discover how Carter’s is transforming human rights due diligence by scaling worker voice across its global supply chain using the WELL Survey. Learn how more than 65,000 workers across 24 suppliers contributed insights that strengthen supplier engagement, surface real-world risks beyond audits, and support continuous improvement in worker wellbeing and responsible workplace practices.

Human rights due diligence in agriculture requires worker voice that fits reality. Learn how Labor Solutions deploys low-literacy surveys that reveal hidden risks.

In 2025, Labor Solutions expanded its reach to 3.8 million workers. What mattered most wasn’t scale, but what worker data revealed — and how quickly companies acted on it.

Across industries, leading brands use Labor Solutions tools to move beyond audits—using worker input to see hidden risks, focus on priority systems, and build supplier-owned solutions that reduce risk over time.

This case study shows how risk-based worker surveys in agriculture surfaced blind spots, systemic labor risks, and zero-tolerance issues—enabling targeted remediation grounded in worker-verified evidence.