What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

Case Studies | Labor Solutions 4/8

Case Study: Worker Surveys for Better Jobs

In 2022, we helped John Lewis Partnership (JLP) to listen to their workers' voices ensuring they are treated fairly, rewarded appropriately,

Worker Survey

From Worker Surveys to Sustainable Improvements in Supply Chains

Collecting + analyzing data from worker surveys is just the start. Taking concrete actions, following up with workers improves worker...

Grievance Management

ILO study: Using Tools like WOVO in Grievance Management Can Help Unions Overcome Challenges

The ILO's latest study on union federations in partnership with Labor Solutions concluded that unions are facing challenges in managing...

Grievance Management

Achieving Worker Wellbeing: Lessons from The Children's Place

Companies often ask Labor Solutions about how other companies implement, encourage suppliers to the program, and gain leadership buy-in....

Case Studies

How to Implement a Successful Worker Wellbeing Program

Brands and suppliers are increasingly focused on worker well-being and its impact on engagement, productivity, and sustainability....

Case Studies

Supporting Workers’ Financial Needs — How One Company Saw a 23% Increase in Worker Satisfaction

Increasing wages alone does not always lead to improved financial wellbeing for workers. A case study on how one factory improved benefits

Case Studies

Proven, Localized Results: Our Favorite Case Studies from 2022.

Our favorite case studies from 2022. Six handpicked case studies from the LS team. Read what they found and why the team loved them.

Case Studies

Worker Survey: Capturing the Voice of Community Stakeholders with Rainforest Alliance

Labor Solutions and Rainforest Alliance have partner to better understand human rights and development issues at a Landscape level.

Worker Survey

Educating Workers on Rights + Responsibilities Key to a Functioning Grievance Mechanism

Education is the first step to effective a grievance mechanism and management. See the measurable impact of adding eLearning

Case Studies

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Archives

Case Study: Worker Surveys for Better Jobs

From Worker Surveys to Sustainable Improvements in Supply Chains

ILO study: Using Tools like WOVO in Grievance Management Can Help Unions Overcome Challenges

Achieving Worker Wellbeing: Lessons from The Children's Place

How to Implement a Successful Worker Wellbeing Program

Supporting Workers’ Financial Needs — How One Company Saw a 23% Increase in Worker Satisfaction

Proven, Localized Results: Our Favorite Case Studies from 2022.

Worker Survey: Capturing the Voice of Community Stakeholders with Rainforest Alliance

Educating Workers on Rights + Responsibilities Key to a Functioning Grievance Mechanism

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