Updated on 2021-11-10
Definitions and key terms
Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Country: where WOVO or the owners/founders of WOVO are based, in this case is Singapore
Customer: Refers to the company, organization, facility, individual person that signs up or in other ways use the WOVO Services and Products
Stakeholder: The Customer using the data collected in WOVO for their dashboard analytics.
Device: Any device such as a phone, tablet, computer or any other device that can be used to use the WOVO Services and Products.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: Refers to those individuals who are employed by Labor Solutions Global Pte Ltd or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by WOVO as described in the relative terms (if available) and on this platform.
Product: refers to the Product offered by WOVO as described in the relative terms (if available) and on this platform.
Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
App Store: Website that collects and store mobile applications for a particular platform or brand.
You: a person or entity that is registered with WOVO to use the Services and Products.
User: a person or entity that is registered with WOVO to use the Services and Products.
App: The WOVO application.
Connect: A product available in the WOVO application offering message and communication services between User and Stakeholder.
Survey: A product available in the WOVO application offering survey features between User and Stakeholder.
eLearning: A product available in the WOVO application where stakeholder is offering eLearning content for Users.
What Information Do We Collect?
We collect information from you when you visit and use our app, register on our site, subscribe to our newsletter, respond to a survey, or fill out a form. We also collect information shared by our stakeholders about the end users of the application WOVO. This information is a voluntary disclosure from the end User and has been approved and shared with the Stakeholder by the end user, this information may include:
Name / Username
Password and security questions
Geo-location from device
*The Employer ID and Employee ID are mandatory.
We also collect information from mobile devices for a better user experience, although these features are completely optional. We collect the information from the end user during the following interactions:
Registration: During the registration only the Company ID and Employee ID are mandatory and the other PII like Name, Phone Number etc are optional to disclose. The Stakeholder is liable for a complete disclosure of the process and what information is collected by the app.
Login and other authentication process: We collect other information like response for password security question/pin, Geo-location from device, device id etc which is not stored in app but is stored in database.
Connect: When they interact with the connect product details like their user id, company id is collected and this information does not come under the scope of PII. Also, the messages sent as a part of connect are also collected in the Database but the app only fetches and displays the information and does not store it.
Survey: The response to the survey is encrypted and shared with the backend system and app does not collect this data. This data is anonymous. We may collect data like IP address to ensure the data integrity and there are no security attacks from such IPs resulting in system abuse.
E-learning: We collect information like course completion status, quiz score etc which is anonymous.
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our app and products (we continually strive to improve our app and product offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey or other site feature.
To share with stakeholders in the form of anonymous data visualization on an Analytics Dashboard as per the below definitions:
Data collected during the WOVO Application registration process may or may not contain Personally Identifiable Information (PII) as this information is non-mandatory for registration. The PII is not used for any purpose by the application.
If you have shared your PII information for pre-registration of the app with your stakeholders, this information would have been received by us from the stakeholder with your consent.
Stakeholder is liable for having your consent to share this data with us.
Course progress, Course competition, and quiz score is collected, processed, and shared with the stakeholders in terms of an analytical report.
The shared data is anonymous.
Messages shared in the connect tool are stored in our systems.
No Personally Identifiable Information is collected, but if you as a user choose to share any sensitive or PII information in your messages on the Application. You are liable for this action and we cannot guarantee anonymity and data security of your content.
The data (messages) is made available to the dashboard user for further processing, including the case type, and content of the messages.
Survey responses collected during the survey is processed to create an analytic visualization which is accessed by the stakeholders.
The data collected during the survey is anonymous and No Personally Identifiable Information is collected by default. But if you as a user choose to share any sensitive or PII information in your survey responses on the Application. You are liable for this action and we cannot guarantee anonymity and data security of your content.
How the WOVO Data is shared?
The data collected using WOVO is shared with approved stakeholders in the form of anonymous visualization on an Analytics Dashboard platform. Personally Identifiable Information (PII) like phone number, first and last names etc are also made available to the specifically approved Dashboard Users (Stakeholders) that you as a user has approved to shar your PPI information with.
Do we collect the information from third parties?
We do not collect any information from third parties. However, based on the consent we do share the information with third parties. This is explained in detail in the subsequent sections of this document.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as Non-Government Organizations (NGO) and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app. We will not share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
WOVO will collect personal information that you submit to us either directly or through your employers/stakeholders. We may also receive personal information about you from third parties as described above. We also collect information when a user interacts with the application to register on the application, take a survey, interact with the e-learning content or send a connect message.
How Do We Use Your Email Address?
By submitting your email address on this app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide WOVO to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you use our services or products or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and are required to keep the information confidential. Your confidential information is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to WOVO or guarantee that your information on the Service or Product may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
WOVO is incorporated in Singapore. Information collected via our website, services or products, through direct interactions with you, or from use of our help services or products may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Is the information collected through the WOVO Services and Products secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are fool proof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaim duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information WOVO collects depend on your relationship with WOVO. Personnel may update or correct their information as detailed in our internal company policies.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer or employee.
If you are a WOVO personnel or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
Sale of Business
The laws of Singapore, excluding its conflicts of law rules, shall govern this Agreement and your use of the app and our services and products. Your use of the app may also be subject to other local, state, national, or international laws.
Links to Other Websites
Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.
We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or legal guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers. Disclosure of age is voluntary and cannot be fully controlled by our products and services.
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that WOVO shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. WOVO does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
Local Storage: Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
Information about General Data Protection Regulation (GDPR)
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it is simply the right thing to do. At WOVO we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We've set up as self-service from the start and have always given you access to your data and your customers data.
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users.