How Food & Beverage Brands Are Scaling Worker Voice Beyond Audits  Implementing worker voice in food and beverage supply chains requires more than surveys and audits. Agriculture, seafood, and food processing depend heavily on seasonal, migrant, and informal labor—often in low-literacy, low-access contexts where traditional compliance tools struggle to capture real working conditions.  As brands strengthen human rights due diligence expectations, worker voice must be designed for these realities.  Labor Solutions works with global food and beverage companies to implement scalable, low-barrier worker voice systems that generate credible, decision-ready insight. Our approach combines worker surveys, grievance mechanism assessment, and targeted capacity-building to move from listening to action. At the center of this work is the WELL Worker Survey , deployed through WOVO and adapted to each supply chain’s operational context.  This article shows how worker voice in agriculture provides sector-specific evidence that strengthens human rights due diligence beyond audits. Context Designing Worker Voice for How Agriculture Actually Works  We begin by mapping how the supply chain functions in practice—farms, collection points, processing facilities, and seasonal gathering locations—and aligning deployment to production realities such as harvest cycles and peak processing periods.  Surveys are delivered through QR codes where feasible, and through human-led, in-person deployment where literacy, language, or access barriers exist.  Because limited literacy requires more support—not more automation—we do not rely on IVR. In agricultural and migrant worker settings, IVR consistently reduces understanding, engagement, and data quality. Trained deployment leaders are essential to ensure informed consent, trust, and meaningful participation.    What This Looks Like in Practice  Across agriculture, seafood, and food processing, worker-verified data revealed risks that audits alone did not surface—and enabled earlier, more targeted action.  Agriculture : Worker and farmer surveys deployed across multiple countries achieved 92% worker and 87% farmer participation, uncovering wage, working-hours, debt bondage, and safety risks missed by audits.  Migrant Labor (Southeast Asia) : Nearly 60% response rates revealed overtime coercion risks reported by 85% of workers, prompting contract revisions, management training, and strengthened worker committees.  Seafood : Worker surveys captured role- and gender-specific risks, including fatigue and psychological safety concerns, translating worker feedback into targeted improvement priorities.  Across these contexts, worker voice data strengthened supplier engagement, enabled earlier risk detection, and supported more credible human rights due diligence.    Why This Matters Beyond Agriculture Focusing on real worker experience While these examples focus on food and beverage supply chains, the lesson is broader: worker-centered due diligence depends on systems designed around workers’ realities—not audit convenience.  When worker voice is embedded into supply chain governance and linked to follow-up, remediation, and capacity-building, it becomes an operational asset rather than a reporting exercise.  Learn how brands use worker voice beyond audits.

Executive Summary  As part of a strategic shift toward more effective Human Rights Due Diligence, Carter’s, Inc. moved beyond traditional compliance audits to adopt a data-driven worker voice  model. By incorporating the scores from supplier worker surveys into their Vendor Scorecard, Carter’s is able to take a scalable, yet locally-tailored approach to supporting supplier standards focused on ensuring worker wellbeing and continuous improvement rather than audit and policing. By deploying the Labor Solutions WELL (Worker Wellbeing, Engagement and Livelihoods) Survey across its global supply chain, Carter’s heard from more than 65,000 workers across 24 suppliers  in five major manufacturing hubs: Bangladesh, Vietnam, Ethiopia, Thailand, and Cambodia . Carter’s selected the WELL Survey for its indicator-based structure, which the company described as helping them “ build a comprehensive understanding of workers’ experiences across each topic, ensuring we focus on the issues that matter most. ” This deployment supports Carter’s broader Raise the Future  commitment to improve the lives of one million workers by 2030. Scope of the Initiative Scaling Worker Voice Across Multiple Regions The deployment was designed to capture a representative, high-volume dataset across Tier 1 and Tier 2 suppliers, while minimizing operational burden on factories.  Geographic Reach:  Bangladesh, Vietnam, Ethiopia, Thailand, and Cambodia  Supplier Participation:  24 manufacturing partners  Worker Engagement:  Over 65,000 anonymous responses  Methodology:  Mobile-based, anonymous deployment using QR codes  Carter’s emphasized that the WELL Survey questions are “ simple, easy for workers to understand, and effective at capturing the reality on the production floor. ” Combined with a streamlined deployment model, the process was “ quick and highly scalable, allowing us to engage key suppliers simultaneously without creating operational burden. ”  Key WELL Survey Indicators  The WELL Survey’s modular design enabled Carter’s to measure 12 core dimensions  of worker experience, providing what the company described as “ fast, structured insights that help identify areas of risk and opportunities for improvement. ”  The indicators include Access to Remedy, Fair Pay and Working Hours, Gender Equity, Responsible Recruitment, Harassment and Abuse, Occupational Health and Safety, Wellbeing, and Workplace Climate, among others. Together, these indicators move beyond surface-level compliance to capture lived worker experience across facilities, scaling worker voice in varying local contexts.  Why Carter’s Uses Worker Survey Data  Incentivizing Worker Wellbeing Beyond Audits  By adding a worker survey to their supplier engagement toolkit, Carter’s signals to suppliers that how workers experience their rights and working conditions is a key indicator of supplier performance. By aligning with suppliers before the first deployment on the objectives of the survey and what lower results than expected mean in terms of support Carter’s will provide to help suppliers improve, Carter’s creates an environment of alignment, where all supply chain parties work towards improvement instead of perfection.   Strengthening Human Rights Due Diligence  Worker survey data has become, in Carter’s words, “ an important part of our Human Rights Due Diligence strategy. ” The WELL Survey enables Carter’s to “ validate conditions beyond traditional audits ,” strengthening supplier risk assessments with direct worker input rather than relying solely on documentation and scheduled interviews.  Enabling More Meaningful Supplier Engagement  Rather than functioning as a compliance scorecard, the survey data helps Carter’s “ guide more meaningful conversations with suppliers about worker well-being and responsible workplace practices. ” Indicator-level results allow suppliers to identify specific gaps and implement targeted remediation actions.  By listening directly to the voices of more than 65,000 workers, Carter’s has strengthened its ability to identify risk, validate working conditions, and engage suppliers in continuous improvement. As Carter’s summarized, the WELL Survey “ provides clear, reliable insights into workers’ experiences ,” supporting a more effective, worker-centered approach to Human Rights Due Diligence at scale.  Turn worker voice into actionable due diligence.  The WELL Survey helps brands move beyond audits to gain clear, reliable insight into worker experience at scale . Learn how WELL can strengthen your Human Rights Due Diligence, improve supplier engagement, and surface risks that traditional tools miss. → Explore the WELL Survey

Turning Supply Chain Transparency into Action We're excited to announce that Labor Solutions is partnering with Open Supply Hub to integrate our worker voice data directly into production location profiles. This collaboration, launching in Q1 2026 , represents a major step forward in making supply chain transparency truly actionable for workers, suppliers, and brands alike. Open Supply Hub is an open-source map of production locations, connecting over 150,000 facilities to the brands that purchase from them. Through our integration, users can now see worker voice tools, including Labor Solutions’ operational grievance channel, WOVO Connect , directly mapped to specific production locations, making confirmation of fundamental worker rights faster and more transparent. Benefits for Workers Improved Conditions for Workers  As the industry moves towards grievance mechanisms that reach all workers becoming the norm, we can increase focus on how grievances are managed and remediated, which is where we can really see access to remedy. Our data shows that visibility combined with aligned KPIs for internal management of grievances and remediation leads to measurable improvements in working conditions. Responsible Employers are Good Employers Facilities with strong operational grievance mechanisms and responsive management are usually doing other things right as well. Positive worker voice data becomes a competitive advantage, rewarding suppliers who invest in their workforce with good customers, which also allows workers to be paid well and be empowered at work. Benefits for Suppliers Demonstrate Commitment to Workers Suppliers using WOVO Connect can now showcase their use of digital grievance tools with enhanced transparency. Beyond simply having this tool in their facility, they can choose to share data and have conversations with buyers about responsiveness and workplace improvements. Attract Responsible Buyers As brands increasingly prioritize human rights due diligence, facilities with transparent worker voice data and documented improvements stand out. This integration helps responsible suppliers connect with buyers who value ethical production. Benchmark and Improve Access to aggregated industry data helps suppliers understand where they stand and identify areas where they are falling behind. We hope that factories that do not have digital grievance channels will consider it when they see their competitors have WOVO Connect or other tools in place.   Benefits for Brands Better Risk Assessment Brands that know that if a site has a digital grievance tool like WOVO Connect they don’t have to rely on audits or supplier assessments to collect basic data about the existence of an operational grievance mechanism, and can focus on quality of case management and remediation. Better grievance data means better understanding of actual risks and better outcomes for workers. Building a Collaborative Ecosystem This partnership reflects our belief that supply chain transparency requires collaboration. By contributing our worker voice data to Open Supply Hub's open platform, we're joining partners like Climate TRACE, Living Wage Institute, WageIndicator Foundation, amfori, Apparel Impact Institute, EcoVadis/Ulula, PEFC, SLCP, and Worldly in creating a comprehensive view of production locations worldwide.   As Labor Solutions partners with Open Supply Hub, we're making it easier for everyone in the supply chain to access the information they need to make responsible decisions—with workers' voices at the center. Learn more about Open Supply Hub's data integrations at: https://info.opensupplyhub.org/data-integrations Already using WOVO Connect and want to be listed on Open Supply Hub’s website? Contact us - info@laborsolutions.tech Interested in implementing worker voice in your supply chain? Contact Labor Solutions to learn how our WOVO platform delivers tangible outcomes for workers while strengthening your due diligence.

Organizations:  GIZ Responsible Business Hub (RBH) Network; Labor Solutions  Launch Date:  July 2025  Geographic Scope:  Global (23 countries) Why This Matters  From Standards to Practice  Suppliers across global value chains are under increasing pressure to demonstrate compliance with Human Rights and Environmental Due Diligence (HREDD) requirements. While expectations are rising, many suppliers—particularly in sourcing countries—lack access to affordable, practical, and localized training that enables them to translate due diligence standards into day-to-day operational practice.  To address this gap, the GIZ Responsible Business Hub (RBH) Network and Labor Solutions co-developed HREDD in Action: A Practical Approach for Suppliers , a free, scalable, multilingual e-learning program designed to build supplier implementation capacity rather than awareness alone.  The course is delivered via the atingi learning platform  and WOVO Educate , expanding access for suppliers, brands, and ecosystem partners.  The Gap Suppliers Face Barriers to implementing HREDD in practice  Suppliers face recurring structural challenges, including:  Limited access to affordable, high-quality training  Language and localization gaps  Difficulty translating international standards into operational processes  Misalignment between buyer expectations and supplier realities  Without targeted and practical support, these barriers slow progress on responsible business conduct and increase compliance and reputational risk for both suppliers and buyers.  Turning Expectations Into Action  The HREDD e-learning solution  The RBH Network and Labor Solutions designed a supplier-centric, practice-oriented e-learning program  focused on operationalizing HREDD requirements.  Key design principles included:  Free and scalable access to remove cost barriers  Multilingual delivery to support suppliers in sourcing countries  Practical, application-first content embedded with tools and templates  Alignment with buyer expectations through multinational peer review  The program enables suppliers to apply HREDD concepts through e-learning directly within existing business processes.  Designed for Application, Not Theory  Program design and methodology  The course was developed using a learner-centered methodology, including:  Needs-based design informed by pre-survey data on supplier challenges across RBH countries  Modular structure enabling flexible, self-paced learning  Scenario-based learning and country-specific case studies reflecting real operating environments  Embedded implementation tools, including:  Risk identification and assessment templates  Responsible Business Conduct (RBC) integration checklists  Sample grievance mechanism components and remediation pathways  Monitoring, documentation, and communication templates  Peer review by 11 multinational enterprises to ensure alignment with buyer expectations  Localization and translation to enhance relevance and comprehension  Delivery via atingi and WOVO Educate enables open access, learner tracking, and certification.    What the Program Covers  Curriculum and module overview  The program consists of 17 interactive modules , covering:  Foundations of HREDD   Introduction to HREDD  Business relevance and resilience  Human rights and environmental risks and impacts  The HREDD Process (Supplier Perspective)   Embedding Responsible Business Conduct (RBC)  Risk identification and assessment  Prevention and mitigation of adverse impacts  Grievance mechanisms and access to remedy  Monitoring and communication of performance  Country-Specific Case Studies   Cambodia; Tunisia; Pakistan; Türkiye; Bangladesh; Vietnam; Serbia  Responsible Contracting   Introduction to Supplier Model Contract Clauses  Assessment and Certification   Participants complete a knowledge assessment and receive an official certificate upon successful completion.  Built for Global Access  Accessibility and localization  The course is available free of charge in: English; Khmer; Mandarin; Spanish; Turkish; Vietnamese; Urdu; French; Serbia; Bangla.  This multilingual approach supports supplier learning in local business and regulatory contexts.  What Changed  Results and outcomes  Within months of launch:  Suppliers reached in 23 countries   Hundreds of suppliers  trained on practical HREDD implementation  17 modular learning units  delivered at scale  11 multinational enterprises  engaged as peer reviewers  Strong uptake across sourcing regions, signaling demand for practical, supplier-focused capacity building    How It Was Built  Collaboration and governance  The program was developed through collaboration between:  GIZ Responsible Business Hub (RBH) Network  Labor Solutions  Responsible Contracting Project  11 multinational enterprises serving as peer reviewers  This ensured technical credibility, operational feasibility, and alignment across buyers and suppliers.  How This Fits Within an Integrated Due Diligence Approach  The HREDD in Action e-learning program supports suppliers and brands at multiple points in the due diligence cycle. It can be deployed as a standalone capacity-building intervention or used alongside other tools to strengthen implementation and outcomes.  Supporting Supplier Improvement  The course builds practical understanding of roles, responsibilities, and implementation steps, increasing readiness for corrective action, remediation, and continuous improvement.  Responding to Worker Insights  Insights from worker voice and survey data, including WELL Survey results, can guide targeted deployment when gaps are identified in grievance mechanisms, access to remedy, or due diligence processes.  Strengthening Grievance Handling  When paired with CONNECT , the course ensures that individuals receiving worker messages understand:  Worker rights and supplier responsibilities under HREDD  How grievance mechanisms should function in practice  Appropriate response, escalation, and remediation pathways  This ensures worker messages are not only received, but  understood and acted upon appropriately .  Complementing Worker Education  Supplier training can be paired with worker-focused education on rights awareness and grievance use, strengthening shared understanding, trust, and system effectiveness.  Put It to Work Check out the course today Organizations seeking to strengthen supplier due diligence implementation, improve grievance mechanism effectiveness, or translate worker insights into action can deploy HREDD in Action: A Practical Approach for Suppliers as a standalone intervention or as part of an integrated approach. The course is available free of charge  via:  atingi:   https://lnkd.in/gFr-W-TA   WOVO Educate To learn more about implementing custom eLearning curricula at your organization with WOVO Educate or your own LMS, get in touch with us.

Human rights due diligence in agriculture starts with listening to rightsholders. But listening in agricultural supply chains is fundamentally different from listening in factories or offices. Workers and farmers are dispersed across remote locations, employment is often seasonal or informal, and many face barriers related to language, literacy, and access to technology. When worker surveys fail to account for these realities, participation drops and critical risks remain hidden. At Labor Solutions, we’ve built a scalable worker-voice model designed specifically for agricultural and food supply chains —one that works in low-literacy, low-tech environments and produces data companies can actually use. Our approach centers on the WELL Survey and is guided by a simple principle: the survey must fit the worker’s reality, not the other way around. This principle is embedded into the design of Labor Solutions’ worker technology platform, WOVO. We outline our broader approach to inclusive, low-literacy, and worker-first product design in  Designing Worker Technology That Works at Scale . How We Deploy Worker Surveys in Agricultural Settings Effective worker voice in agriculture begins with understanding how and where people work. Rather than relying on formal worksites alone, we map farms, collection points, mills, and seasonal gathering locations. Deployment is timed around harvest cycles, market days, and delivery schedules—when workers and farmers are already present and available. Survey methods are selected based on worker needs and access. In some contexts, workers respond via QR codes or mobile devices. In many agricultural settings, however, human-led, in-person deployment is essential . Labor Solutions staff or trained local deployment leaders support workers directly, explaining what the survey is, why it matters, and how anonymity is protected. Informed consent is actively ensured, not assumed. Surveys are deployed in locations workers already trust—such as delivery points, community hubs, or health centers—rather than in unfamiliar or employer-controlled environments. Participation is monitored in real time so gaps can be addressed, and the loop is closed by sharing outcomes with supply chain partners to reinforce accountability. Designed for Low Literacy and High-Risk Contexts The WELL Survey is designed to be accessible regardless of literacy level. Questions focus on lived experience rather than technical or legal concepts, making them easier to understand and more effective at uncovering hidden risks. Surveys use standardized, tested translations and are supported by images and voiceovers to reduce literacy barriers. Because many agricultural and migrant workers face literacy and technology constraints, human-led deployment is critical . In-person engagement builds understanding, trust, and participation—key foundations for reliable data. This is also why we do not rely on IVR. When literacy or access is limited, workers need more support, not more automation. In agricultural and migrant worker settings, IVR consistently leads to confusion, disengagement, and unreliable responses. When Worker Voice Reveals Hidden Agricultural Risks In one partnership with a global Food & Beverage brand, Labor Solutions deployed the WELL Survey across remote agricultural supply chains. By aligning deployment with harvest cycles and trusted gathering points, participation reached 92% among workers and 87% among farmers. The data revealed excessive working hours and insufficient wages across both groups, along with highly localized risks that had not been previously identified. These included debt bondage among farmers linked to local agencies, as well as occupational safety and drinking water concerns among workers in Mexico. Because these insights came directly from workers and farmers, the company was able to conduct targeted follow-up assessments and implement remediation grounded in worker-verified evidence, strengthening its human rights due diligence. Migrant Workers Without a Voice—Until Deployment Met Their Reality In another engagement, a global food company operating across Southeast Asia faced challenges reaching migrant workers. Language barriers, low literacy, and inconsistent phone access meant that existing feedback channels were largely ineffective, despite audit results suggesting compliance. Labor Solutions deployed the WELL Survey using indicators tailored to migrant labor risks and a mixed deployment approach. On-site support helped workers understand the survey and build trust, while QR codes enabled discreet participation where appropriate. Nearly 60% of workers responded across facilities , demonstrating strong demand for a safe and accessible way to speak up. The data uncovered overtime coercion risks reported by 85% of respondents —a critical issue that audits had failed to surface. In response, the company strengthened buyer–supplier communication, updated contract terms, reformed incentive and target-setting structures, and delivered targeted management training. Worker committees were upskilled, and grievance mechanisms became more effective and trusted. Today, the survey is embedded as an annual continuous-improvement tool, enabling earlier detection of forced labor risks and building trust among migrant workers who see that their voices lead to action. From Listening to Action Across agricultural and food supply chains, worker surveys only matter if they lead to change. Through dynamic dashboards, companies can see where risks are concentrated, whether issues are isolated or systemic, and how conditions evolve over time—at site, supplier, and global levels. This is not about collecting more data. It is about generating decision-ready worker risk intelligence that supports proportional, risk-based human rights due diligence. In agriculture, listening requires intention, adaptation, and human engagement. When done well, worker voice does more than identify risk—it becomes the foundation for credible, effective due diligence. Ready to move from audits to worker-verified evidence? Labor Solutions helps companies deploy scalable, low-barrier worker surveys that work in agricultural and low-literacy settings — and turn worker voice into actionable due diligence insights. Contact us to learn how the WELL Survey can strengthen your agricultural supply chain due diligence.

Executive Summary WOVO  is a worker engagement platform used by 3.8 million workers globally  to raise grievances, participate in surveys, and access digital learning. The platform is designed for low-literacy, low-trust, and high-risk environments , where traditional HR tools often fail. Accessibility is treated as core infrastructure , not a feature—through visual design, simplified security, WCAG 2.0 standards, and human-led deployment where needed. When technology alone is insufficient, Labor Solutions supports workers on the ground , ensuring informed consent, trust, and reliable participation. Worker technology only works when workers can actually use it—safely, confidently, and on their own terms. Today, 3.8 million workers  use Labor Solutions’ worker technology platform, WOVO , to raise concerns, participate in surveys, access learning, and engage with workplace systems that often fail to reach them through traditional human resource tools. As WOVO has scaled, one principle has remained constant: access must come before complexity . Technology cannot support worker voice if workers cannot use it safely, intuitively, and confidently—especially in low-literacy, low-trust, and high-risk environments. We design WOVO not as a one-time product update, but as an evolving system for worker engagement at scale. What WOVO Does—and Who It’s Built For WOVO is a worker engagement platform designed for real-world labor contexts, including supply chains and workplaces where: Literacy and language access vary widely Trust in employers or formal grievance mechanisms may be low Anonymity and safety are essential Smartphones are common, but formal digital training is not Through WOVO, workers can: Submit grievances safely and anonymously Participate in surveys and feedback mechanisms Access training and eLearning content Engage with systems designed to support worker voice and remedy These realities shape every product and design decision we make. Why Worker-First Product Design Matters Most workplace technology is designed primarily for employers, auditors, or compliance teams , with workers treated as data sources rather than primary users. Labor Solutions takes a different approach. Our tools are designed exclusively around worker and supplier engagement , which fundamentally changes how product decisions are made. When workers are the primary users—not a secondary audience—accessibility, trust, and safety are no longer optional features. They become non-negotiable design requirements. This focus is why WOVO is built to function in low-literacy and high-risk contexts, why anonymity and informed consent are central to the experience, and why design decisions are tested against real-world worker behavior rather than theoretical usability standards. Product design looks very different when worker voice is the goal—not just data collection. Don’t Assume Low Literacy Means No Access to Technology Research shows m any workers who struggle with reading are active smartphone users. They regularly watch and share videos on platforms like Facebook or YouTube and are often highly comfortable with numbers, icons, and visual interfaces. Designing for inclusion means recognizing these realities rather than relying on assumptions. At Labor Solutions, we aim to build tools that serve everyone without simplifying experiences in ways that feel patronizing or exclusionary . Respectful design acknowledges workers’ existing skills and adapts technology to match how people already interact with their devices. Inclusive product design is not about lowering expectations—it’s about aligning systems with real user behavior. We aim to build an inclusive product that serves everyone without belittling. Designing Through Iteration, Not Assumption The WOVO team follows an iterative, feedback-driven design process grounded in how workers actually interact with technology—not how we assume they should. As the platform grew from early deployments to millions of users, our focus has been on expanding access while simplifying experience , ensuring WOVO remains intuitive even as functionality grows. At this scale, design decisions are no longer theoretical. They directly influence how millions of workers understand information, share experiences, and seek remedy. Accessibility as Core Infrastructure WOVO serves workers globally, across wide variation in literacy, language, and digital familiarity. UI that relies too heavily on texts further alienates vulnerable illiterate population s  and restricts access to valuable information and opportunities. Rather than treating accessibility as a compliance requirement, we treat it as core infrastructure . The goal is not to create separate experiences for different users, but to design shared systems that work across contexts . Visual Orientation + User Confidence When text cannot be relied upon, orientation becomes critical .  Without visual guidance, illiterate workers’ sense of orientation and navigation relies entirely on memory . Across the WOVO app, visual indicators show: When to navigate to other pages and how they got there What next steps the user needs to take and how many more What completion of a task looks like These cues are used throughout key workflows, including registration, grievance submission, surveys, and eLearning modules—building clarity, confidence, and completion. Communicating Visually To support both literate and illiterate users, key workflows within WOVO rely on: Clear, universally recognizable icons Visual cues that reinforce meaning without relying on text Simple, guided flows that reduce cognitive load For example, registration uses visual representations to help users understand what is happening and what is required, regardless of reading ability. Expanding Accessibility Through WCAG 2.0 and Audio Support As WOVO continues to scale, accessibility must evolve. Our eLearning modules are compliant with WCAG 2.0 standards , making them compatible with text-to-speech and other assistive technologies available and already relied upon by many workers struggling with literacy. Content can be accessed through listening, visuals, and guided interaction—not text alone. Reducing Cognitive Overload One of the most impactful design decisions we made was also the simplest: removing what wasn’t necessary . We intentionally: Eliminated redundant text Kept instructions concise Designed each screen to ask for only one clear task For workers navigating unfamiliar systems or sensitive issues, less information often leads to better outcomes. Rethinking Security for Real Users Research shows when systems require complex passwords or security protocols usability often suffers . Long combinations of letters, numbers, and symbols increase the likelihood that users will forget their credentials—particularly in low-literacy contexts. Based on these insights, WOVO uses: Security questions answered numerically (such as dates) A simple 6-digit PIN  instead of complex passwords This reduces forgotten credentials, avoids easily guessable passwords, and aligns security with real user behavior. Personalization Without Compromising Anonymity Trust is foundational to worker voice. To balance engagement, safety, and anonymity, WOVO includes: Avatars  that allow users to personalize their account without revealing identity Illustrated security questions  that rely on recognition rather than written responses These features help workers feel ownership over their experience while maintaining the anonymity required for grievance and feedback mechanisms. Technology With Human Backstops Designing for accessibility also means recognizing when technology alone is not enough . Survey and engagement methods are selected based on worker needs and access—not assumed digital readiness. In some contexts, workers engage through mobile devices or QR codes. In others—particularly agricultural and migrant worker settings— human-led, in-person deployment is essential . Labor Solutions staff or trained local deployment leaders support workers directly, explaining what the engagement is, why it matters, and how anonymity is protected. Informed consent is actively ensured, not assumed. Engagement takes place in locations workers already trust—such as community hubs or health centers—and participation is monitored in real time so access gaps can be addressed. Outcomes are shared with partners to reinforce accountability. When literacy or access is limited, workers need more support—not more automation . For this reason, we do not rely on IVR in high-risk or low-literacy contexts, where it consistently leads to confusion and unreliable data. Read more about how we implement and deploy in Low Literacy and High-Risk Contexts. Designing Worker Voice at Scale Is Ongoing Work Today, WOVO supports 3.8 million workers , reinforcing a simple truth: inclusive design is not static. As the platform continues to evolve, Labor Solutions remains committed to designing systems that reflect real-world worker behavior, build trust into grievance mechanisms, and expand access to voice and remedy. Worker technology only works when workers can actually use it. If you’re interested in inclusive design or worker engagement systems at scale, we’d love to continue the conversation at info@laborsolutions.tech .

In early 2022, Spain signaled a shift toward mandatory human rights and environmental due diligence. The Spanish government’s Plan Normativo 2022  included a proposal for a national law requiring transnational companies to conduct due diligence across their value chains—an agenda supported by civil society and unions, including Plataforma por Empresas Responsables . ( Plataforma por Empresas Responsables ) Since then, the regulatory landscape has moved quickly. The biggest change is that mandatory due diligence is no longer only a national policy debate —it is now anchored in EU law. The EU baseline is now set: CSDDD is law The EU’s Corporate Sustainability Due Diligence Directive— Directive (EU) 2024/1760 —was adopted in June 2024 and published in the Official Journal in July 2024. It establishes a due diligence framework requiring in-scope companies to identify, prevent, mitigate, and bring to an end adverse human rights and environmental impacts through appropriate measures, including stakeholder engagement and grievance mechanisms. ( EUR-Lex ) That matters for Spain for two reasons: Spain (like other Member States) must align national implementation with the Directive through transposition and enforcement. ( EUR-Lex ) For many companies operating in Spain or selling into the EU, the practical question is no longer whether  due diligence expectations are coming—but how quickly they can build systems that work in practice . What Spain’s 2022 push signaled Spain’s 2022 plan—supported by civil society and unions—outlined the building blocks of a modern mandatory due diligence law, including: due diligence across the value chain, with prevention, mitigation, and remedy participation of unions and civil society (including collective action on behalf of victims) sanctions for failure to comply strengthened access to justice for affected people and communities ( Plataforma por Empresas Responsables ) This aligns closely with the direction of EU policy, which increasingly emphasizes effectiveness, accountability, and real access to remedy , not just disclosure. What companies should do now (regardless of how Spain’s national law evolves) Whether companies are preparing for EU-level obligations, Spanish implementation, or buyer expectations, the most resilient approach is to treat HRDD as an operating capability , not a policy exercise. Here are the practical actions that matter most: Build worker-informed risk assessment—not audit-only risk assessment Periodic audits can be useful, but they have known blind spots (timing, sampling, and management-filtered information). Strong due diligence requires risk assessment that is grounded in lived experience  and updated often enough to catch emerging risks. What “good” looks like: ongoing worker input (surveys, structured feedback loops, grievance data) triangulation across data sources (audit + worker voice + supplier performance) documented prioritization and action tracking over time This approach is consistent with international expectations that companies understand impacts by engaging affected stakeholders. Ensure operational grievance mechanisms are known, trusted, and used Under the UN Guiding Principles, companies are expected to establish or participate in operational-level grievance mechanisms—and effectiveness is a core requirement, not a nice-to-have. Low grievance volume is not proof of low risk.  ( EUR-Lex ) What to test (not assume): Do workers know the channels exist? Can they access them regardless of literacy, language, or technology constraints? Do they trust the mechanism enough to use it without retaliation fears? Does the mechanism lead to timely and appropriate outcomes? Is there evidence of remedy and prevention of recurrence? Make remedy real: close the loop and prevent recurrence Modern due diligence expectations are not satisfied by “intake” alone. Companies need evidence of: investigation and case handling remediation actions taken escalation pathways for serious harms systemic fixes and prevention (training, policy change, supplier capacity building) Document effectiveness (because scrutiny is increasing) Regulators, buyers, investors, and civil society increasingly evaluate whether systems function in practice. That means companies should be able to show: participation metrics (who is reached, where gaps remain) response and resolution timelines recurring themes and systemic issues corrective action completion and follow-up how findings informed sourcing, remediation, and prevention decisions Why this matters in Spain right now Spain’s 2022 proposal reflected growing public and institutional pressure to move from voluntary commitments to enforceable standards—supported by coalitions like Plataforma por Empresas Responsables. ( Plataforma por Empresas Responsables ) Now that the EU has codified a due diligence framework via Directive (EU) 2024/1760 , the practical implication for companies is clear: prepare for due diligence as a normal operating requirement —and focus on mechanisms that work in the real world, especially for rights holders. What to do now Businesses can proactively remediate human rights risks by developing holistic ecosystem to promote mandatory supply chain due diligence. To find out more about how Labor Solutions can leverage our decade of human rights risk assessment experience to support your business, get in touch at info@laborsolutions.tech . For practical examples of how this can be operationalized through worker engagement and grievance systems, explore the adidas case studies: https://www.laborsolutions.tech/post/adidas-csddd-worker-engagement-blueprint https://www.laborsolutions.tech/post/adidas

Since 2021, Labor Solutions has partnered with Decathlon and over 100 suppliers to deploy the worker engagement and wellbeing survey ( EWB ) first developed by Nike and now deployed across multiple brands. The survey addresses six areas: 🛠️ Skills Development 💬 Communication 😰 Stress at Work 💸 Remuneration 🏥 Health and Safety 🤝 Social Connection Employee engagement is essential to continuously improve working conditions in production. Not only are engaged workers more likely to feel physically and mentally secure, but having an engaged workforce is proven to fundamentally shift overarching business and social issues such as compensation, overtime, and workplace conditions. For Decathlon, worker engagement and wellbeing is part of a program aimed at making partner suppliers autonomous in their human risk management. Worker surveys provide management with the information they need to make effective decisions. Lilian Meyer , Partner Autonomy Programme Leader at Decathlon says, “employee engagement is essential, if we are to continuously improve working conditions in production. Thanks to our suppliers’ self-assessment of their human risks and this new survey tool, we and more importantly our partner suppliers have a 360-degree view of worker well-being on site, thus making it possible to define areas for improvement.” When starting the program Decathlon wanted to ensure partners implemented scalable technology platforms which included other tools besides worker surveys to ensure the longevity and sustainability of the program. Decathlon also placed supplier long term autonomy at the center of their program, requiring functions like, the ability for suppliers to add their own questions to surveys. Labor Solutions’ ethos and fit well with Decathlon’s goals. Once WOVO is implemented at a site, management teams can add additional tools to support other goals, like communication, engagement and education. At the center of Labor Solutions’ success is our approach to collaborating with suppliers. Worker voice and engagement are all about trust and trust starts with how a project is introduced. Labor Solutions adapts to each supplier’s situation to offer individualized assistance (Internet access, smartphones, languages spoken by employees, etc.), guaranteeing confidentiality and easy access for respondents. Following the survey, Labor Solutions works with management teams to understand the results and then to design and manage a one-year improvement plan based on the survey results. Some facilities choose to take additional steps to better understand results and develop regular engagement routines, like working with Labor Solutions to conduct focus group discussions (FGD) or implementing the WOVO Connect feature to get daily feedback from workers. WOVO’s survey tool allows suppliers to own and view their survey process and data – with the freedom to add survey questions, drive deeper into results, deploy using the best method for their facility and address risks as they arise – all while giving brands a birds-eye view of what’s really going on in their supply chain. This project has been interesting to work on, “the results are different per factory and each facility chooses to work on something different, but it is always driven by worker feedback. Management is engaged because they’ve never had this type of data before and are curious to learn more,” said Bijie Li, SVP of Client Services. The program is ongoing, surveys are conducted annually and improvement plans are evaluated and updated based on results. Labor Solutions and Decathlon continue to partner and hope to reach more suppliers by 2025. Beyond Surveys Our work didn't stop with surveys, we worked with Decathlon's suppliers on a host of improvement activities from in-depth surveys, training and creating action plans. Each supplier needs different follow up support and Labor Solutions flexible tool kit and advisors have supported suppliers in their journey to have quality systems that support and engage workers.  Start Empowering Your Partner Facilities Labor Solutions’ tools and services are designed to engage, connect, and educate workers across global supply chains by empowering suppliers to own human rights data and address risks as they arise. Whether you are starting with any scale supplier employment project – we tackle all challenges big or small – get in touch with our team at info@laborsolutions.tech or fill out our contact form.

For years, Nike, Inc. has been a leader in improving factory worker conditions, going beyond compliance by providing resources and support to its manufacturing partners. Over the last few years, with the help of vendors like Labor Solutions, Nike has developed, piloted, and deployed at scale their worker Engagement and Wellbeing Survey (EWB). The EWB is designed to help suppliers better track and facilitate factory worker engagement. Featuring 21 questions, the survey covers topics like safety, stress, financial security, and general wellbeing. The goal of the survey is to help managers identify opportunities to better support employees and encourage two-way communication. Nike EWB Survey for Supply Chain Workers Now Available to Everyone Recently, Nike publicly shared the EWB survey in an effort to encourage industry-wide support of worker engagement and wellbeing activities. “Industry collaboration is critical in preventing the replacement of ‘audit fatigue’ with ‘survey fatigue,’” comments Bijie Li, Head of Client Advisory Services at Labor Solutions, “I am encouraged by the sharing of this survey so the industry can work together to use surveying strategically and successfully to create change.” According to Li, the biggest challenge facing the survey industry is that surveys will be used as a scoring mechanism for factories. “If brands and industry groups start applying value judgments to survey results, we risk that workers will be coached, results will be skewed, and change will not occur,” explains Li. “Rather than viewing feedback from workers as either good or bad, we should recognize that getting any kind of feedback from workers is valuable. Disengaged workers rarely give feedback and when they are forced to do so they often lie because they don’t believe their voice can create change.” Li is encouraged that Nike, in addition to releasing the EWB questions, is sharing a white paper that includes best practices for survey use. Among other things, the white paper highlights the importance of factory management engagement and follow-up with workers in a timely manner after the survey is completed. It also notes that a survey is not the solution, but a “starting point to catalyze factory management to further engage employees.” Nike explains that the survey was created as a way of providing better feedback to management, so “it is most effective when bundled into a technology platform that enables communication with management.” Labor Solutions- An Approved EWB Vendor More EWB Deployments than Any Other Vendro For over eight years Labor Solutions is an authorized Nike EWB partner and has deployed more EWB surveys globally than any other provider, supporting suppliers across regions ( Latin America, Europe and Asia) , facility types, and workforce profiles. “The Labor Solutions team has learned a lot through the consistent deployment of the EWB around the world, including how to respond to unexpected results, how to successfully deploy the survey  using technology platforms like SMS and WOVO, and how to navigate the relationship between a brand and its supplier when presenting data,” explains Li. Supplier First Approach Our approach is uniquely focused on supplier engagement and practical outcomes, rather than treating the survey solely as a brand compliance exercise. This focus supports stronger worker participation, clearer insights, and more actionable results for management teams. Through our EWB deployments, we support suppliers with: Deployment via a variety of methods, including onsite, QR codes, app based and more End-to-end EWB survey implementation Worker-facing communication and onboarding that drives participation Secure, confidential data collection Clear reporting outputs to support internal review, prioritization, and follow-up actions Beyond Survey Deployment- Supporting Focus Group Discussions, Improvement Plans and More Beyond delivering the survey, Labor Solutions has also conducted follow-up focus group discussions and helped craft solutions for participating facilities. One such solution is WOVO , a mobile and web-based worker engagement and communication platform developed by Labor Solutions. “Perhaps the most rewarding part of the process is seeing how the factories are using the data to effectively create change.” Beyond the EWB- Other Industry Standard Surveys Labor Solutions has extensive experience delivering worker surveys across footwear and apparel manufacturing, working with factories of varying sizes, workforce compositions, and production models. We support suppliers in meeting global brand standards while remaining responsive to local operational needs, ensuring surveys are practical, accessible, and meaningful for both workers and management teams. Learn more about Labor Solutions' Industry Standard Survey offers . For more information about the EWB survey, contact info@laborsolutions.tech .

The WELL Worker Survey was designed to be modular and for each company to decide which indicators work best for them. But there is one indicator we always encourage everyone to include. Worker engagement is one of the most important signals we track, and within WELL there is one question we always recommend asking, every time: worker Net Promoter Score (eNPS). We always recommend asking the NPS question every survey. What is a Worker Net Promoter Score? Net Promoter Score (NPS) is a comparable metric that measures worker satisfaction and engagement, offering insight into safety, retention probabilities, and assessing workers' momentum and willingness to improve their workplace. The question: “On a scale of 0 to 10, how likely are you to recommend our company to a friend or family?” Why We Love It First and foremost, it's easy to deploy at scale and easy for workers to understand. It is uniquely globally comparable. Its simplicity helps eliminate other variables impacting workers' responses. Worker survey results are shaped by a range of factors that make comparison difficult. Workers who don’t know their rights may report being treated fairly when they’re not. Highly engaged workers often hold their employers to a higher standard and can score specific topics more critically because they trust management to respond. Cultural norms and gender dynamics further complicate interpretation—for example, women often report being more satisfied with pay than men even when paid less. All of this makes topic-level benchmarking across a supply chain unreliable if it’s taken at face value. eNPS cuts through much of that noise. It is one of the few questions that is genuinely globally comparable. It helps distinguish between workers who are engaged but constructively critical, and workers who are disengaged because legitimate grievances are not being addressed. That distinction is critical when deciding where to focus time and resources. You’ll always need to ask it and it’s always changing. Engagement is not something that is ever “solved.” It changes over time and reflects whether workers feel heard and whether employers are responding. Regardless of how mature a company is, this is a signal you always want to be tracking. Buyers, Suppliers, and Direct Employers Alike Like This Question From a supplier perspective, this question generally lands well. Suppliers tend to push back on surveys when questions feel like compliance checks or policing—particularly when they already know the answer. eNPS is different. Not only is eNPS a great tool for global companies looking to better understand their supply chains, but it’s also a great tool for employers to better understand their workforce and increase the bottom line. Gallup research shows  companies with engaged workforces are 23% more profitable and have 81% lower absenteeism. Worker Engagement is Key to Safety + Due Diligence Engagement is one of the strongest predictors of long-term safety. Engaged workers hold employers accountable, and engaged employers are more likely to identify and address risks early. For that reason, we see eNPS as an important signal within human rights due diligence—not on its own, but as part of a broader worker voice system. Human rights due diligence and remediation must be a collaborative, ongoing effort. Direct employers must be engaged in the process and actively working to identify and remediate risks. NPS is a great way to determine if suppliers are doing this. When global companies are inundated with supplier information and data and looking to focus on one key data point—we always recommend focusing on worker NPS. Reporting and follow-up Reporting Tools to Understand Results Labor Solutions’ survey reporting tool provides clear comparable results for NPS. In WOVO, eNPS follows the standard methodology: workers scoring 9–10  are promoters (the people most engaged), 7–8  are passives, and 0–6  are detractors (the most likely to be disengaged and speak negatively about their employer). eNPS on WOVO Results are shown on the standard -100 to +100 scale, alongside the distribution of responses and changes over time. eNPS Reporting on WOVO Like our other question types, WOVO eNPS score instantly provides a change value from the previous time asked in the series of surveys and charts can be viewed as a proportion stacked bar, count bar, and automatic over time when applicable. Beautifully Simple, but It’s Just a Starting Point eNPS is a great starting point to dig deeper. Worker surveys alone are never a solution. They are guideposts to help global companies and their suppliers know where to dig deeper. We always recommend following up on survey questionnaires, and sometimes that involves asking more questions. Results from an eNPS help us ask better follow-up questions that may not have been captured by the first survey. Reach out to your Labor Solutions to learn more about eNPS and the WELL Worker Survey .