Labor Line:
A Global Complaints + Grievance Case Management Tool
Global Regulation Ready
Worker-Friendly: Multi-Channel Access
Global Availability + Multi-Lingual Support
Anonymous Worker-Centric Protocols
Labor Solutions Answers, Triages, Escalates + Oversees Every Case
Easily Cascade Through Multi-tier Supply Chains ​
Ensure Scale + Quality:
A Standardize Protocol Designed for the Unique Complexities of Supply Chains
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Global Standardized Protocol + Oversight make it easy for you to share responsibility with other buyers
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Global Professionals, Trained + Experienced in Human Rights to Triage + Review Cases
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Supplier Collaboration: Engages Suppliers in the process, allowing direct remediation first.
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Worker-Centric Protocols
Cascade Through Multi-tier Supply Chains ​with Ease
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Seamless Online Onboarding​
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Suppliers Can Easily Pass On Access to their Suppliers ​
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Unique Access Codes for Each Supplier Allows us To Track Reports Throughout Supply Chain Tiers
Anonymous, Multilingual + Accessible on Any Phone
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Kisok, Voice, SMS, WeChat, WhatsApp, Weblink, Viber, Email + More
Purpose Built Case Management System
Track, Save + See Key Documents, Interactions + Actions in One Place for Reporting + Transparency
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Reporting to Support Regulatory Compliance
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Add eLearning Modules to Maximize Impact
Labor Solutions eLearning modules ensure:
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Awareness
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Workers know their rights + responsibilities
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Workers know what happens after they make a report
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Read how eLearning improves outcomes of grievance mechanisms.
Uncovered an Issue? Now What?
A Road to Remediation
We work with partners to do on-the-ground investigations and dig deeper into any grievance claims.
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Uncovering an issue is just the beginning of a long process of improvement and reconciliation. Labor Solutions’ client advisors can help. We’ll work with you and your team on creating, implementing and monitoring a corrective action plan.
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Learn more about our Client Advisory Services, can help you reach remediation.
Check out how we’ve helped companies around the world engage + empower their workforce
