What is Labor Solutions?

Labor Solutions is the only provider focused exclusively on engaging value chain workers and sites — delivering Worker-Driven Due Diligence at scale. Through the WELL Cycle, powered by WOVO, it engages workers and sites to surface risk, diagnose root cause, and close the gap. Proudly women-founded and women-led, employee-owned, Asia-based, and operating since 2013.

Is Labor Solutions women-founded?

Yes. Labor Solutions is proudly women-founded and women-led, employee-owned, and Asia-based, operating since 2013. Its focus is singular: engaging value chain workers and sites to make working conditions measurably better. Workers first. Always.

What is Worker-Driven Due Diligence?

Worker-Driven Due Diligence places workers — not auditors — at the center of the evidence process. It engages value chain workers directly to surface real risk, then partners with sites to diagnose root cause and close the gap. It runs through the WELL Cycle — Listen, Diagnose, Improve, Educate — repeated year after year, because human rights is a practice, not a project.

Are social audits enough on their own?

Audits have their place — they tell buyers what sites built. But they capture a single point in time, and workers know what audits can’t. Worker-Driven Due Diligence adds the continuous, worker-reported evidence that shows whether conditions are actually working. Audits tell buyers what sites built; WELL tells buyers if it’s working.

Which regulations require worker voice and grievance mechanisms?

Emerging human rights due diligence law increasingly expects direct worker engagement and access to remedy, not audits alone. The WELL Cycle is UNGP-aligned, and WOVO’s Operational Grievance Mechanism is aligned to UN Guiding Principles Principle 31. WELL Intelligence maps to regulatory obligations, with disclosure-ready evidence structured for frameworks including the CSDDD, ESRS S2, and LkSG.

How is Labor Solutions different from a social auditing firm?

Labor Solutions is a technology company, not an audit body. Auditors visit a site at a point in time and review policies and documentation. WOVO reaches workers directly and continuously, generating primary data from the people closest to the risk. Audits tell buyers what sites built; WELL tells buyers if it’s working.

WOVO is Labor Solutions’ proprietary technology, operated since 2013. It powers the WELL Cycle at scale and gives sites the tools they need to support workers. The WOVO app connects workers and sites in manufacturing, farming, and mining environments, with an Operational Grievance Mechanism, WELL Digital Learning, and survey tools — the human resources infrastructure sites need to act on what workers tell them. The WELL Cycle is annual; the WOVO app is continuous.

What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

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The WELL Cycle

WELL Programs

Tools

Proof

Top

Worker-Driven Due Diligence

Start where the risk is. Start with workers.

Labor Solutions engages workers and sites through the WELL Cycle to surface risk, diagnose root cause + close the gap.

The only provider focused exclusively on engaging value chain workers and sites — delivering Worker-Driven Due Diligence at scale.

See the WELL Cycle →

Explore WELL Programs →

The WELL Cycle

From Worker Voice to Site- Owned Action: UNGP Pillar 2 Operationalized

WELL Worker Survey

We speak to workers: workers know what audits can't

WELL Digital Learning

We educate rights-holders: informed workers speak up + stay safer

LISTEN

DIAGNOSE

EDUCATE

IMPROVE

P12: Rights Respected in Practice P18: Workers Meaningfully Consulted

P13: Adverse Impacts Addressed

WELL Self-Diagnostic Tool

We partner with sites to uncover root cause: a digital assessment + maturity framework

P15–16: Policy Commitment at Sites

WELL Action Plan

We engage sites in creating change: good human rights are good for business

P13: Adverse Impacts Id + Addressed 

P22: Remediation

Repeat · Human Rights Is A Practice, Not A Project

well-cycle

Traditional Social Compliance Programs
Don't Work.

Audits verify systems and documentation at a point in time — a necessary layer of due diligence.

But programs built on that layer alone are not producing results:

<10%

of sites in a typical value chain are ever audited

>50%

of audits are falsified

0%

improvement in working conditions over 7 years of audit-only programs

The missing layer is worker experience. Audits tell buyers what sites built. WELL tells buyers if it's working. We speak directly to workers because workers know what audits can't — finding risks in 35% of sites audits had cleared.

How the WELL Cycle works →

well-programs

A Methodology Founded in Trust + Driven by Worker Experience.

Why the WELL Cycle works — four principles, from design to delivery to reporting.

01 · TRUST

Trust, built with workers + sites.

Methodology + technology founded in trust with rights-holders — the people closest to the risk.

02 · SEQUENCE

Experience first. Then systems.

Start with worker experience to surface what matters. Then examine systems, practices + environments to identify root causes.

03 · GROWTH

Engage sites to drive change.

We partner; we don't police. Good human resources is good human rights — and good for business.

04 · REPEAT

Year after year.

Each cycle compounds — more targeted findings, sharper actions, evidence that builds across years. Human rights is a practice, not a project.

The WELL Cycle puts these principles to work — Listen, Diagnose, Improve, Educate. Repeat. →

Programs built on this methodology →

Methodology

Proven Outcomes.
Proven at
Scale.

1:3

ROI for sites — with 33% increased retention and 44% reduced absenteeism.

2x

Informed workers speak up + are safer — 2× more likely to raise concerns

15%

Communication reduces risk + increases productivity — by 15%

Proven at Scale. Reaching 100% of T1 sites. In the hands of more workers than any other tool in the industry — 3.8M+ active workers across 180+ countries in 41+ languages.

Proof

WELL: One Standard. Every Industry. Modular Design.

Developed with industry leaders including adidas, Nike, H&M, Decathlon, Dell, Carter's, HP, Ralph Lauren, BT + Asker. The modular design adapts to the needs of any value chain and risk profile.

"WOVO is 'highly effective' and 'trusted by workers' throughout the supply chain, evidenced by the 'consistent, widespread', 'sustained usage' and 'the high volume of cases received through the app."

— ADIDAS 2024 + 2025 ANNUAL REPORTS

Tools

Contact

GET STARTED

Surface the Risk.
Close the Gap.

One conversation shows you what the WELL Cycle would surface in your value chain.

Workers First. Always.

PROUDLY WOMEN-FOUNDED, WOMEN-LED | EMPLOYEE-OWNED | ASIA-BASED | OPERATING SINCE 2013

FAQs

FAQ

The WELL Cycle

WELL Programs

Tools

Proof

Start where the risk is. Start with workers.

Labor Solutions engages workers and sites through the WELL Cycle to surface risk, diagnose root cause + close the gap.

The WELL Cycle

Repeat · Human Rights Is A Practice, Not A Project

Traditional Social Compliance Programs
Don't Work.

<10%

>50%

0%

How the WELL Cycle works →

A Methodology Founded in Trust + Driven by Worker Experience.

The WELL Cycle puts these principles to work — Listen, Diagnose, Improve, Educate. Repeat. →

Programs built on this methodology →

Proven Outcomes.
Proven at
Scale.

1:3

2x

15%

WELL: One Standard. Every Industry. Modular Design.

GET STARTED

Surface the Risk.
Close the Gap.

Workers First. Always.

FAQs

What is Labor Solutions?

Is Labor Solutions women-founded?

What is Worker-Driven Due Diligence?

Are social audits enough on their own?

Which regulations require worker voice and grievance mechanisms?

How is Labor Solutions different from a social auditing firm?

What is WOVO?

Labor Solutions - Worker-Driven Due Diligence for global value chains.

About

Contact

Privacy Policy

ABOUT

WELL

WOVO

INSIGHTS

Start where the risk is. Start with workers.

Labor Solutions engages workers and sites through the WELL Cycle to surface risk, diagnose root cause + close the gap.

The WELL Cycle

Repeat · Human Rights Is A Practice, Not A Project

Traditional Social Compliance Programs Don't Work.

<10%

>50%

0%

A Methodology Founded in Trust + Driven by Worker Experience.

Proven Outcomes. Proven at Scale.

1:3

2x

15%

WELL: One Standard. Every Industry. Modular Design.

GET STARTED

Surface the Risk. Close the Gap.

Workers First. Always.

FAQs

What is Labor Solutions?

Is Labor Solutions women-founded?

What is Worker-Driven Due Diligence?

Are social audits enough on their own?

Which regulations require worker voice and grievance mechanisms?

How is Labor Solutions different from a social auditing firm?

What is WOVO?

Labor Solutions - Worker-Driven Due Diligence for global value chains.

Traditional Social Compliance Programs
Don't Work.

Proven Outcomes.
Proven at
Scale.

Surface the Risk.
Close the Gap.