What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

HRDD | Labor Solutions

The EU Forced Labour Regulation Sets an Obligation of Result — and Worker Voice as Evidence Is How You Meet It

From 14 Dec 2027, the EU will bar any product made with forced labour—at any stage, even in part. The new guidelines make this an obligation of result: prove your product is clean, fast. With only 30 working days to respond, the evidence that matters most is worker-held and confidential—testimonies, surveys, and grievance records a site can’t stage.

Human Rights Due Diligence

Two construction workers in high-visibility vests and hard hats meet with a corporate team in a boardroom, illustrating the business case for worker engagement with boards, procurement teams, and sustainability directors.

The Business Case for Worker Engagement: What Boards, Procurement Teams, and Sustainability Directors Need to Know

CSDDD, LkSG, and France's Duty of Vigilance Law do not require audits. They require worker engagement. Here is the regulatory, risk management, supplier ROI, and board-level evidence — and what to say to the people in your organization who are not yet convinced.

Human Rights Due Diligence

Worker-Driven Due Diligence Is Not a Project. It's a Practice.

CSDDD requires ongoing worker engagement — not a one-time survey. Here’s what the annual Worker-Driven Due Diligence cycle looks like in practice: four stages, run in sequence, every year, because human rights is a practice, not a project.

Human Rights Due Diligence

Operational Grievance Mechanisms: What Buyers Should Look For and Why Utilization Matters

Most suppliers have a grievance mechanism. The harder question is whether workers trust it enough to use it — and whether buyers know how to read what they see. Zero grievances rarely means zero problems. It often means workers don't feel safe speaking up. This article breaks down what effective operational grievance mechanisms look like, why utilization is the metric that matters, and how buyers can assess supplier systems with confidence.

Grievance Mechanisms

Most Brands Cite the UN Guiding Principles. Few Can Evidence Them. Here’s the Architecture That Changes That.

Most companies reference the UNGPs in their sustainability reports. Few can demonstrate compliance at the worker level. The WELL Survey and WOVO Improve are built to close that gap — mapping every principle to structured, auditable evidence.

Human Rights Due Diligence

From Due Diligence to Daily Practice: New eLearning Paths to Support HREDD at Scale

Supporting HREDD through learning that works in practice.

Human Rights Due Diligence

Electronics supply chain audit case study: WELL Survey deployed across 50+ audited supplier facilities revealing hidden labor risks including illegal recruitment fees, rights awareness gaps, and harassment concerns that audits missed — Labor Solutions HRDD worker voice research

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

A global electronics brand thought its 50+ audited suppliers were “all clear.” Then workers spoke up. Labor Solutions’ WELL Survey uncovered hidden risks in 8+ countries: over one-third of sites had illegal recruitment fees, 73% of workers lacked rights awareness, and 25% flagged harassment concerns. Real-time dashboards turned feedback into rapid, targeted remediation.

Case Studies

The European Union's New Era of Sustainability and Human Rights Legislation: A Paradigm Shift for Global Supply Chains

Legislation to enhance the sustainability of products but also to ensure ethical practices throughout global value chains.

Human Rights Due Diligence

Embracing a Worker-Centric Approach to Human Rights Due Diligence

A Worker-Centric Human Rights Due Diligence (HRDD) approach places the well-being of workers at the forefront of supply chain management.

Human Rights Due Diligence

Archives

The EU Forced Labour Regulation Sets an Obligation of Result — and Worker Voice as Evidence Is How You Meet It

The Business Case for Worker Engagement: What Boards, Procurement Teams, and Sustainability Directors Need to Know

Worker-Driven Due Diligence Is Not a Project. It's a Practice.

Operational Grievance Mechanisms: What Buyers Should Look For and Why Utilization Matters

Most Brands Cite the UN Guiding Principles. Few Can Evidence Them. Here’s the Architecture That Changes That.

From Due Diligence to Daily Practice: New eLearning Paths to Support HREDD at Scale

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

The European Union's New Era of Sustainability and Human Rights Legislation: A Paradigm Shift for Global Supply Chains

Embracing a Worker-Centric Approach to Human Rights Due Diligence

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