What is Human Rights Due Diligence (HRDD)?

Human Rights Due Diligence (HRDD) is the process organizations use to identify, prevent, mitigate, and remediate risks to human and labor rights across their operations and supply chains. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in laws and regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany’s Supply Chain Due Diligence Act (LkSG), and similar frameworks worldwide.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers’ lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How do worker voice tools complement audits?

Worker voice tools complement audits by providing continuous, real-time input from workers between audit cycles. They help organizations identify risks earlier, monitor remediation, and demonstrate that human rights due diligence is an ongoing process—not a one-time assessment.

What are worker voice tools?

Worker voice tools enable workers to safely share concerns, feedback, and grievances about their working conditions. Effective worker voice systems protect workers from retaliation, ensure accessibility, and support timely responses. Worker voice tools are a core component of strong human rights due diligence programs.

How is worker-driven HRDD different from traditional HRDD?

Traditional HRDD often relies on audits, assessments, and periodic reviews. Worker-driven HRDD prioritizes ongoing worker engagement through surveys, grievance mechanisms, and other forms of direct worker feedback to identify risks in real time and drive meaningful change.

What is Labor Solutions?

Labor Solutions is a technology company focused on worker-centered human rights due diligence. It deploys worker voice tools, grievance mechanisms, and eLearning to engage and educate workforces globally, particularly within complex supply chains.

How does Labor Solutions support HRDD?

Labor Solutions helps organizations operationalize HRDD by providing a centralized platform for worker voice, grievance mechanisms, and case management. The system tracks issues, actions, and outcomes in a structured, auditable way—supporting continuous risk identification, remediation, and reporting.

How does Labor Solutions differ from traditional HR software?

Traditional HR software focuses on internal workforce administration such as payroll, benefits, and performance management. Labor Solutions is purpose-built for worker voice, grievance mechanisms, human rights due diligence, and compliance across complex and high-risk supply chains.

Who uses Labor Solutions?

Labor Solutions is used by large global brands with complex supply chains, including companies in fast-moving consumer goods, footwear and apparel, and electronics. It supports sustainability, human rights, impact, and compliance teams implementing HRDD at scale. Organizations using Labor Solutions include Dell, Cisco, H&M, adidas, Nike, and Diageo.

What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

The WELL Cycle

The Worker
Engagement Standard

More Effective at Identifying Risks
WELL Found Serious Risks at 35% of Sites Audits Cleared

From Worker Voice to Site Owned Action

Four Steps, Once a Year.

WELL WORKER SURVEY

LISTEN

WELL SELF-DIAGNOSTIC TOOL

DIAGNOSE

WELL ACTION PLAN

IMPROVE

LISTEN

WELL WORKER SURVEY

WELL DIGITAL LEARNING

EDUCATE

DIAGNOSE

WELL SELF-DIAGNOSTIC TOOL

Repeat Annually · Human Rights Is A Practice, Not A Project

A site + portfolio risk view grounded in worker voice, layered with site context, mapped to leading international frameworks.

WELL INTELLIGENCE

Beyond Averages. Risks Ranked.
Paired with Action.

Co-Created, Trusted + Used Globally

UNGP Pillar 2 Operationalized
Built to meet CSDDD, ESRS S2, LkSG, CBP + more.

WELL Programs

One Core. Every Industry. Modular by Design.

WELL Programs

Start with the
WELL Core Program

Universal Workplace Risks.
Every Site, Every Program.

Add Extensions to Shape It to Your Risk

Each extension mapped to a leading global framework.

Worker Welfare

Pay transparency, advancement, communication + wellbeing.

ILO Convention No. 111

Workplace
Safety

Hazards, training + whether workers can refuse unsafe work.

ILO Convention No. 155

Sexual
Harassment

Unwanted conduct, confidence to report + the gender dynamics behind both.

ILO Convention No. 190

Grievance
Integrity

Whether channels are known, trusted + producing outcomes

UNGP Principle 31

Fair Wages + Working Hours

Wage transparency + overtime conditions in the worker's local context.

ILO Conventions No. 1 / 95 / 131

Equity + Demographic Disparity

Demographic Questions Always Included. Disparity always measured.

ESRS S2

Forced Labor + Responsible Recruitment

Debt bondage, document  retention + recruitment fee exposure.

ILO Indicators of Forced Labour

Child
Labor

Age verification + protections for young workers.

ILO Conventions No. 138 / 182

Every Value Chain is Unique

Build your own program from the WELL indicator library.

.

‘Highly effective’ and ‘trusted by workers’ throughout the supply chain, evidenced by the ‘consistent, widespread,’ and ‘sustained usage’

-adidas 2024 + 2025 Annual Reports

Proven Outcomes
More Risk Found, Retention Up, Safer Workplaces

Electronics supply chain audit case study: WELL Survey deployed across 50+ audited supplier facilities revealing hidden labor risks including illegal recruitment fees, rights awareness gaps, and harassment concerns that audits missed — Labor Solutions HRDD worker voice research

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

adidas and Labor Solutions WOVO case study: worker voice and grievance mechanism tools deployed across 400,000+ supply chain workers to meet EU Corporate Sustainability Due Diligence Directive (CSDDD) obligations, achieving 99% grievance resolution rate

Case Study: How adidas Uses WOVO Worker Voice Tools to Meet CSDDD Obligations Across 400,000 Workers

Decathlon's Supplier Autonomy Program Starts with a Worker Survey

Get Started Today

The WELL Cycle

The Worker Engagement Standard

More Effective at Identifying Risks WELL Found Serious Risks at 35% of Sites Audits Cleared​

LISTEN

DIAGNOSE

Repeat Annually · Human Rights Is A Practice, Not A Project

WELL INTELLIGENCE

Beyond Averages. Risks Ranked. Paired with Action.

Co-Created, Trusted + Used Globally

UNGP Pillar 2 Operationalized Built to meet CSDDD, ESRS S2, LkSG, CBP + more.

One Core. Every Industry. Modular by Design.

WELL Programs ​

Start with the WELL Core Program

Universal Workplace Risks. Every Site, Every Program.

Add Extensions to Shape It to Your Risk

Worker Welfare

ILO Convention No. 111

Workplace Safety

ILO Convention No. 155

Sexual Harassment

ILO Convention No. 190

Grievance Integrity

UNGP Principle 31

Fair Wages + Working Hours

ILO Conventions No. 1 / 95 / 131

Equity + Demographic Disparity

ESRS S2

Forced Labor + Responsible Recruitment

ILO Indicators of Forced Labour

Child Labor

ILO Conventions No. 138 / 182

Every Value Chain is Unique

.

‘Highly effective’ and ‘trusted by workers’ throughout the supply chain, evidenced by the ‘consistent, widespread,’ and ‘sustained usage’

-adidas 2024 + 2025 Annual Reports

Proven Outcomes More Risk Found, Retention Up, Safer Workplaces

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

Case Study: How adidas Uses WOVO Worker Voice Tools to Meet CSDDD Obligations Across 400,000 Workers

Decathlon's Supplier Autonomy Program Starts with a Worker Survey

FAQs

What is Human Rights Due Diligence (HRDD)?

Are audits sufficient for human rights due diligence?

How do worker voice tools complement audits?

What are worker voice tools?

How is worker-driven HRDD different from traditional HRDD?

What is Labor Solutions?

How does Labor Solutions support HRDD?

How does Labor Solutions differ from traditional HR software?

Who uses Labor Solutions?

ABOUT

TOOLS

VOICE

SERVICES

INSIGHTS

The Worker
Engagement Standard

More Effective at Identifying Risks
WELL Found Serious Risks at 35% of Sites Audits Cleared

Beyond Averages. Risks Ranked.
Paired with Action.

UNGP Pillar 2 Operationalized
Built to meet CSDDD, ESRS S2, LkSG, CBP + more.

WELL Programs

Start with the
WELL Core Program

Universal Workplace Risks.
Every Site, Every Program.

Workplace
Safety

Sexual
Harassment

Grievance
Integrity

Child
Labor

Proven Outcomes
More Risk Found, Retention Up, Safer Workplaces